Service Sales Support Specialist

ABB; Mérida; Presencial; MXN 450.000 - 650.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Performance Bonus

Savings fund

Paid parental leave

Life insurance

Retirement plan

Health and dental insurance

Wellbeing program

Flex days

Employee Assistance Program (PAE)

Access to development platforms: Spark

Descripción de la vacante

ABB in Mérida seeks a Service Sales Support Specialist to translate customer needs into technical and commercial service solutions for High Power Rectifier Systems. You will collaborate with engineering, supply chain, and management to craft proposals, and negotiate terms with customers to secure buy-in and long-term relationships.

The role emphasizes cross-functional coordination, travel when required, and a proactive approach to customer satisfaction within North America’s Metals and Power

Formación

• Experience in basic electrical engineering in an industrial environment (5+ years).
• Good English communication skills.
• Ability to translate customer requests into technical and commercial solutions.

Responsabilidades

• Understand customer requests and translate into optimal technical and commercial solutions.
• Prepare service proposals with engineering, supply chain, HSE, and contract management.
• Negotiate with customers on payments, warranty, prices, and terms in line with ABB’s offering.
• Manage administrative sales processes and project management activities.
• Coordinate activities with customer and project management.

Conocimientos

Electrical engineering basics

English communication

Customer collaboration

Problem solving

Educación

Bachelors in Electrical Engineering

Herramientas

Variable Frequency Drives (VFDs)

Power Converters

Descripción del empleo

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Operations Manager

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What We Believe In

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.

Your Role: Own the Challenge

In this role, you will have the opportunity to be working on the sales of High Power Rectifier Systems (HPR) services and upgrades for the Metals and Power Conversion Team within North America. Each day, you will achieve both qualitative and quantitative sales targets to ensure sustainable order growth, revenues, profitability, market share, and customer satisfaction. You will also showcase your expertise by identifying and developing new sales opportunities.

A Service Sales Support Specialist is the backbone of service sales. While working in close collaboration with the responsible sales Manager, he is the creative mind behind the solution being sold, may that be a simple preventive maintenance or a more complex control upgrade for a full system. He is the one proposing and working out the technical solution and the one who will provide the technical expertise and support required for the sale.

He will work with limited supervision with customer accounts and while also being able to directly discuss technical requirements, he will develop solutions with customers to tremendously improve the buy in into and to increase the trust level aimed at developing a long-term relationship.

It also maintains close business relationships with customers, alerting them of new developments or products and assisting in resolving problems.

The work model for the role is:

This role is contributing to the Metals and Power Conversion team with the Automation - Process Industry Division in North America.

You will be mainly accountable for:

• Understanding the customer’s requests for support and translating them into an optimal technical and commercial solution.
• Preparing the proposal for the services to be offered to customers by doing basic engineering and by working with all supporting functions including engineering, supply chain, HSE, and contract management departments and even main suppliers.
• Communicating and negotiating in collaboration with the sales manager responsible with the customers on commercial aspects of the proposal such as payments, warranty, prices, and general terms and conditions, in line with ABB’s offering and strategy.
• Managing administrative procedures in sales processes and project management activities, when needed.
• Coordinating activities with customer and project management.

Our team dynamics

You will join a highly skilled, fast-moving, proactive team, where you will be able to thrive. A team driven by curiosity and that strives to find the best technical and commercial solution for our customers. A team that is not afraid of taking on challenges and to innovate. A team with a strong "can do" attitude that always acts with integrity and follows the health and safety guidelines.

Qualifications For The Role

• Ability to demonstrate your experience in basic electrical engineering. You have worked at least 5 years in an industrial environment with 3+ years of experience in and working knowledge of electrical engineering applied to Power Converters and Electrical Distribution.
• Experience with Variable Frequency Drives and Power Converters will be an advantage.
• Experience and working knowledge with High Power Rectifier systems will be a strong asset.
• You are passionate about your work and interested in finding optimal solutions. You are captured by actively listening to customers and understanding their problems and you take it as a personal challenge to find the best solution by collaborating with and coordinating engineering, supply chain, contract manager, and logistic resources to create an optimal solution.
• Bachelor’s degree in Electrical Engineering or related
• You are at ease communicating in English
• Ability to travel if required in the United States and Canada

Benefits

We also offer our employees the following benefits:

• Performance Bonus
• Saving fund
• Paid parental leave
• Life insurance
• Retirement plan
• Health and dental insurance
• Wellbeing program
• Flex days
• Employee Assistance Program (PAE)
• Access to development platforms: Spark, Harvard Manager Mentor and English Learning EF English Live School (EF)

What's In It For You

We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.

We value people from different backgrounds. Could this be your story?

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?