Service Desk Dispatcher: Inbound Support & Troubleshooting

Motorola Solutions; Reynosa; Hybrid; MXN 201,000 - 290,000; Full time

Job summary

Motorola Solutions in Reynosa, Mexico is seeking a Dispatch Service Desk Agent to provide courteous telephone support, diagnose equipment issues, and handle order inquiries and service requests within the Transaction Processing & Optimization Team. Requirements include fluent English (written and spoken), a High School Diploma or GED, and at least 1 year of inbound call center experience.

Willingness to work Monday through Friday, 7:00 am–5:00 pm, onsite at Industrial Rio Bravo, Reynosa,

Qualifications

• Fluent in English (spoken and written).
• High School Diploma or GED or equivalent.

Responsibilities

• Demonstrating an excellent service attitude and providing exceptional customer support.
• Collaborating effectively with team members to deliver outstanding service.
• Possessing strong communication skills and fluency in verbal communication.
• Utilizing your knowledge and skills to provide efficient telephone support to customers.
• Conducting diagnosis and troubleshooting of equipment and failures.
• Providing support to staff members through telephone assistance.

Skills

Fluent English

Education

High School Diploma / GED / Certificado de Preparatoria

Job description

Motorola Solutions in Reynosa, Mexico is seeking a Dispatch Service Desk Agent to provide courteous telephone support, diagnose equipment issues, and handle order inquiries and service requests within the Transaction Processing & Optimization Team. Requirements include fluent English (written and spoken), a High School Diploma or GED, and at least 1 year of inbound call center experience.

Willingness to work Monday through Friday, 7:00 am–5:00 pm, onsite at Industrial Rio Bravo, Reynosa,