Technical Triage & Customer Support Specialist

motorolasolutions; Reynosa; On-site; MXN 134,000 - 201,000; Full time

Job summary

Motorola Solutions in Reynosa, Mexico, is seeking a Technical Triage Customer Service Representative to deliver exceptional support to our valued customers. You will handle inbound calls, assist via phone, chat, and ticketing, and work with cross-functional teams.

The ideal candidate has strong English, a high school diploma, and at least one year of experience, with full-time on-site availability. You will join a people-first, inclusive environment that values professional growth and customer

Qualifications

• Fluent in English (spoken and written).
• Education: High School Diploma, GED, or Certificado de Preparatoria (USA or Mexico).
• 1 year of work experience.
• Full-time availability.
• Availability to work on-site in Reynosa, 2 days from our site (Ave. Industrial del Norte Esq. Ave Industrial Rio Bravo, Suite Parque Industrial del Norte Reynosa).
• Ability to pass a comprehensive background check

Responsibilities

• Handle Inbound Calls: Respond to customer inquiries, resolve issues, and provide assistance via telephone, chat, and ticketing system while ensuring a positive customer experience.
• Customer Issue Resolution: Address a broad spectrum of customer concerns, including post-sale customer service inquiries, application degradations and interruptions, device issues, and repair requests. Apply problem-solving skills to identify effective solutions.
• Product Knowledge: Develop a comprehensive understanding of Motorola's products, services, and solutions to furnish accurate and reliable information to customers.
• Troubleshooting: Utilize information from technical experts to diagnose and troubleshoot issues related to equipment, computers, software applications, and associated devices, facilitating efficient problem resolution for customers.
• Documentation and Record-Keeping: Maintain precise customer records, document interactions, and update the customer support system to ensure effective communication and follow-up.
• Collaboration: Collaborate closely with cross-functional teams, including sales, technical support, and product development, to resolve complex customer issues and deliver comprehensive solutions.
• Customer Satisfaction: Endeavor to exceed customer expectations and ensure their satisfaction by actively listening, empathizing, and providing timely and efficient resolutions to their concerns.

Skills

Customer service

Teamwork

Communication skills

Technical support

Collaboration

Willingness to learn

Education

High School Diploma / GED / Certificado de Preparatoria

Job description

Motorola Solutions in Reynosa, Mexico, is seeking a Technical Triage Customer Service Representative to deliver exceptional support to our valued customers. You will handle inbound calls, assist via phone, chat, and ticketing, and work with cross-functional teams.

The ideal candidate has strong English, a high school diploma, and at least one year of experience, with full-time on-site availability. You will join a people-first, inclusive environment that values professional growth and customer