Bilingual Service Desk Agent (English/Spanish) – Onsite

Tata Consultancy Services; Región Centro; Presencial; MXN 180.000 - 240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Major Medical Insurance

Life Insurance

Grocery Vouchers

Christmas Bonus

Vacation days (Mexican law)

Profit Sharing (PTU)

Descripción de la vacante

Tata Consultancy Services is seeking a Service Desk Agent (English/Spanish) to provide first-level technical support to end users onsite in Mexico. You will troubleshoot issues, manage service requests, and ensure a high-quality support experience across phone, email, chat, and ticketing tools.

Responsibilities include logging and prioritizing incidents, resolving basic technical problems, and maintaining clear documentation while delivering empathetic and effective customer service.

Formación

• Minimum high school diploma.
• 2 years with good communication in Spanish & English.
• Advanced proficiency in English.
• Available for full-time work.

Responsabilidades

• Provide first-level support to English/Spanish-speaking customers via phone, email, chat, and ticketing tools.
• Log, prioritize, and track incidents and service requests.
• Troubleshoot and resolve basic technical issues, escalating complex cases when necessary.
• Deliver excellent customer service through active listening, empathy, and professional communication.
• Maintain accurate documentation of customer interactions and resolutions.
• Manage multiple tasks efficiently while ensuring timely issue resolution and customer satisfaction.
• Follow established processes, policies, and knowledge base guidelines to ensure service quality.

Conocimientos

Bilingual Spanish/English

English proficiency

Full-time availability

Educación

High school diploma

Descripción del empleo

Tata Consultancy Services is seeking a Service Desk Agent (English/Spanish) to provide first-level technical support to end users onsite in Mexico. You will troubleshoot issues, manage service requests, and ensure a high-quality support experience across phone, email, chat, and ticketing tools.

Responsibilities include logging and prioritizing incidents, resolving basic technical problems, and maintaining clear documentation while delivering empathetic and effective customer service.