Real-Time Operations Support Specialist

motorolasolutions; Reynosa; Remote; MXN 290,000 - 402,000; Full time

Benefits offered by this job

Referral Payment Plan

Job summary

Motorola Solutions in Reynosa is seeking an Operations Support Analyst to back the Worldwide Video Sales Operations Team. You will handle account setups, configurations, and data gathering, while coordinating information for live troubleshooting and order tracking.

In this role you’ll support onboarding, entitlement management, and issue resolution, while collaborating with Finance, IT, and Customer Success to reduce turnaround times.

Qualifications

• Need strong written and verbal communication for daily email and chat coordination.
• Comfort with internal video calls and cross-team collaboration.
• Willingness to adapt to an Omni-Channel Triage model and live support.
• Proven ability to multitask and maintain accuracy in a dynamic environment.
• Experience in sales operations, customer support, or sales admin preferred.

Responsibilities

• Onboard and maintain partner accounts, troubleshoot onboarding issues.
• Support tasks: quotes, orders, and general partner lifecycle issues.
• Collaborate with Order Management, Finance, IT, and Customer Success.
• Document case management and troubleshooting processes for standardization.
• Communicate clearly via email, Slack, and video calls with stakeholders.

Skills

Strong written & reading skills

Clear spoken English

Self-mastery

Detail oriented

Demonstrated support mindset

Education

High School Diploma or equivalent

Bachelor’s Degree preferred

Tools

Salesforce

Zendesk

Jira

Job description

Motorola Solutions in Reynosa is seeking an Operations Support Analyst to back the Worldwide Video Sales Operations Team. You will handle account setups, configurations, and data gathering, while coordinating information for live troubleshooting and order tracking.

In this role you’ll support onboarding, entitlement management, and issue resolution, while collaborating with Finance, IT, and Customer Success to reduce turnaround times.