Junior Service Support Specialist - Dispatch & Customer Care

Ericsson GmbH; Santiago de Querétaro; Hybrid; MXN 167,000 - 257,000; Full time

Job summary

Ericsson Mexico is seeking a Service Support Specialist Jr in Querétaro to assist in coordinating maintenance activities and handling customer work orders. You will engage with the Operator's care centers, support service desk processes, and assist field dispatches to ensure SLA performance and service restoration.

We welcome fresh university graduates with strong English, teamwork, and a willingness to follow procedures, plus basic Excel skills.

Qualifications

• Fresh university graduates with interest in support.
• Good English communication skills.
• Ideally service desk or customer service experience.
• Knowledge sharing and collaboration skills.
• Team work skills.
• Follow instructions & procedures.
• Excel intermediate skills.

Responsibilities

• Handle customer orders and Ericsson System Intakes.
• Follow Service Desk processes.
• Coordinate Field Operations Dispatch.
• Support Service Operations activities.
• Provide proactive customer services.

Skills

English communication

Excel

Customer service experience

Teamwork

Following procedures

Fresh graduate

Job description

Ericsson Mexico is seeking a Service Support Specialist Jr in Querétaro to assist in coordinating maintenance activities and handling customer work orders. You will engage with the Operator's care centers, support service desk processes, and assist field dispatches to ensure SLA performance and service restoration.

We welcome fresh university graduates with strong English, teamwork, and a willingness to follow procedures, plus basic Excel skills.