Junior Service Support & Dispatch Coordinator

Ericsson; Santiago de Querétaro; On-site; MXN 201,000 - 312,000; Full time

Job summary

Ericsson in Mexico offers an entry-level Service Support Specialist role focused on coordinating maintenance activities and dispatch/logistics. You will handle work orders from Operator Care Centers, resolve them, and communicate status to customers.

The role involves supporting service operations, field dispatch, and proactive customer service, with weekend shifts every four months. Ideal candidates are fresh graduates with good English, some service desk or customer service exposure, and

Qualifications

• Fresh graduates from University are welcomed and encouraged to apply.
• Good English communication skills are required.
• Ideally some Service Desk or Customer Service experience is preferred.
• Knowledge sharing and collaboration skills are important.
• Team work skills are essential in our fast-paced environment.
• Follow instructions & procedures to ensure consistent service delivery.
• Excel intermediate skills are expected.

Responsibilities

• Handle customer orders and Ericsson System Intakes.
• Follow Service Desk Processes to resolve requests.
• Coordinate Field Operations Dispatch Processes.
• Support Service Operations Activities and KPIs.
• Provide proactive customer services and status updates.

Skills

Fresh graduates

English skills

Service desk experience

Teamwork

Follow instructions

Excel intermediate

Collaboration

Education

Fresh graduates from University

Job description

Ericsson in Mexico offers an entry-level Service Support Specialist role focused on coordinating maintenance activities and dispatch/logistics. You will handle work orders from Operator Care Centers, resolve them, and communicate status to customers.

The role involves supporting service operations, field dispatch, and proactive customer service, with weekend shifts every four months. Ideal candidates are fresh graduates with good English, some service desk or customer service exposure, and