Technical Triage Specialist - Frontline Support

Motorola Solutions; Reynosa; On-site; MXN 112,000 - 179,000; Full time

Benefits offered by this job

Referral Payment Plan

Job summary

Motorola Solutions in Reynosa, Mexico is seeking a Technical Triage Customer Service Representative to provide exceptional support to customers. You will handle calls, chats, and tickets, resolving issues and delivering accurate information.

The role emphasizes problem-solving, collaboration with sales and product teams, and a focus on customer satisfaction. On-site availability is required, with a referral payment plan noted as a perk.

Qualifications

• Fluent in English (spoken and written).
• High School Diploma, GED, or Certificado de Preparatoria (USA or Mexico).
• 1 year of work experience.
• Full-time availability.
• Availability to work on-site in Reynosa.

Responsibilities

• Handle Inbound Calls: Respond to customer inquiries, resolve issues, and provide assistance via telephone, chat, and ticketing system while ensuring a positive customer experience.
• Customer Issue Resolution: Address a broad spectrum of customer concerns, including post-sale service inquiries, degradations and interruptions, device issues, and repair requests.
• Product Knowledge: Develop a comprehensive understanding of Motorola's products, services, and solutions to furnish accurate information.
• Troubleshooting: Diagnose and troubleshoot issues related to equipment, computers, software applications, and devices.
• Documentation and Record-Keeping: Maintain precise customer records and update the support system.
• Collaboration: Work with cross-functional teams to resolve complex issues and deliver solutions.
• Customer Satisfaction: Strive to exceed expectations and provide timely resolutions.

Skills

Fluent in English

Teamwork

Communication skills

Technical troubleshooting

Customer service mindset

Education

High school diploma or equivalent

Tools

Ticketing system

Job description

Motorola Solutions in Reynosa, Mexico is seeking a Technical Triage Customer Service Representative to provide exceptional support to customers. You will handle calls, chats, and tickets, resolving issues and delivering accurate information.

The role emphasizes problem-solving, collaboration with sales and product teams, and a focus on customer satisfaction. On-site availability is required, with a referral payment plan noted as a perk.