Senior Workforce Planning Analyst

DoorDash Mexico; Ciudad de México; Presencial; MXN 300.000 - 450.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Inclusive company culture

Career growth opportunities

Descripción de la vacante

DoorDash Mexico is looking for an experienced Workforce Planner to join their support operations team in Ciudad de México. This role involves building scheduling models, forecasting staffing needs, and improving overall customer support efficiency.

The ideal candidate will possess strong analytical skills, outstanding communication abilities, and a minimum of 4 years of relevant experience. DoorDash promotes an inclusive culture, welcoming diverse perspectives and backgrounds to drive innovation.

Formación

• Experience in diverse cultures (tech, operations, strategy, consulting, banking).
• Ability to produce and analyze data insights.
• Comfort in a fast-paced, team-oriented environment.

Responsabilidades

• Build and maintain support capacity plan models.
• Forecast incoming contacts based on delivery volume.
• Guide staffing adjustments to address gaps.
• Partner with Real Time Analysts for demand insights.
• Identify areas for improvement in customer experience.

Conocimientos

Analytical and data driven

Outstanding written and verbal communication

Organizational skills

Problem-solving ability

Comfortable with rapid change

Educación

4+ years of post-graduate experience

Herramientas

Excel

SQL

Descripción del empleo

DoorDash Mexico is looking for an experienced Workforce Planner to join their support operations team in Ciudad de México. This role involves building scheduling models, forecasting staffing needs, and improving overall customer support efficiency.

The ideal candidate will possess strong analytical skills, outstanding communication abilities, and a minimum of 4 years of relevant experience. DoorDash promotes an inclusive culture, welcoming diverse perspectives and backgrounds to drive innovation.