Strategic Workforce Forecasting & Capacity Planner

Doordashmexico; Ciudad de México; Presencial; MXN 524.017 - 786.026; Jornada completa

Descripción de la vacante

Doordashmexico is looking for an experienced Workforce Planner to join their Support Operations Team in Mexico City. In this role, you will manage support capacity models and perform data analysis to improve operational efficiency, ensuring the best customer experience.

The ideal candidate will be analytical, detail-oriented, and possess strong communication skills. This position requires a proactive mindset and 4+ years of relevant experience in a fast-paced environment.

Formación

• 4+ years of post-grad experience in tech, operations, strategy, or consulting.
• Ability to analyze complex data and make actionable decisions.
• Experience working in diverse cultural settings.

Responsabilidades

• Build and maintain support capacity plan models.
• Forecast incoming contacts based on delivery volume.
• Perform analysis on historical data to improve operations.
• Collaborate with teams to optimize staffing implementations.

Conocimientos

Analytical and data driven

Well-organized and attentive to detail

Strong verbal and written communication

Problem-solving

Data modeling in Excel/Google Sheets

Educación

4+ years post-grad experience

Herramientas

Excel

SQL

Descripción del empleo

Doordashmexico is looking for an experienced Workforce Planner to join their Support Operations Team in Mexico City. In this role, you will manage support capacity models and perform data analysis to improve operational efficiency, ensuring the best customer experience.

The ideal candidate will be analytical, detail-oriented, and possess strong communication skills. This position requires a proactive mindset and 4+ years of relevant experience in a fast-paced environment.