Senior WMS Support Engineer — 24x7 SaaS Expert

Blue Yonder; Xico; On-site; MXN 800,000 - 1,100,000; Full time

Job summary

BlueYonder seeks an experienced Sr Support Engineer 2 to provide technical and functional support for the BlueYonder WMS platform. The role emphasizes customer satisfaction, collaboration with customers, consultants, and partners, and advocacy for KCS and AI adoption to improve solution stability.

You will contribute as a senior product expert, manage escalations, mentor teammates, and work with global colleagues to ensure service quality and timely issue resolution.

Qualifications

• Bachelor’s degree in computer science, engineering, or related field.
• 8+ years of technical-functional experience with BlueYonder WMS in support, consulting or development roles.
• Experience with BlueYonder WMS-adjacent components like Integrator, Reporting, Page Builder, MOCA language.

Responsibilities

• Deliver exceptional customer support for BlueYonder WMS and resolve complex issues to maintain high satisfaction and NPS.
• Manage Tier 1/2 customer solutions and ensure SLA/SLO adherence.
• Collaborate with account/project managers to improve adoption and drive continuous improvement.
• Implement and enhance monitoring and diagnostics to improve stability and prevent incidents.
• Support 24x7 coverage including potential on-call out-of-hours.

Skills

BlueYonder WMS

SQL

Azure

Power BI

Mentoring

Communication

On-call support

Education

Bachelor’s degree in CS or related field

Tools

AppDynamics

Splunk

Postman

Elastic

Job description

BlueYonder seeks an experienced Sr Support Engineer 2 to provide technical and functional support for the BlueYonder WMS platform. The role emphasizes customer satisfaction, collaboration with customers, consultants, and partners, and advocacy for KCS and AI adoption to improve solution stability.

You will contribute as a senior product expert, manage escalations, mentor teammates, and work with global colleagues to ensure service quality and timely issue resolution.