WMS Support Engineer II — Rapid Deployment & On-Call Expert

JDA Software; Monterrey; Híbrido; MXN 480.000 - 720.000; Jornada completa

Descripción de la vacante

Blue Yonder, a leader in digital supply chain, is seeking a Support Engineer II to join a newly formed team focused on rapid deployment and onboarding for our WMS customers. You will liaise with Support Services, PMG, and Consulting, providing on-call support and contributing to knowledge base improvements while mentoring others.

The role emphasizes collaboration across products and services, delivering high-quality support during go-live periods and ongoing operational enhancements in a SaaS

Formación

• Analytical/problem solving skills with root-cause analysis.
• Excellent oral and written communication with stakeholders.
• Familiarity with retail domain and order management systems.
• Experience with scripting tools such as JMeter and Selenium.
• Experience with Azure and GCP cloud services for deployments and monitoring.
• Experience with tuning and extracting data from Cassandra and MongoDB.
• Experience with Kafka.

Responsabilidades

• Act as liaison between Support Services, PMG, and Consulting across products.
• On-call support for emergencies / critical site down issues.
• Adhere to internal Support Services policies and improve knowledge base content.
• Develop knowledge articles and drive operational improvements.
• Escalate issues with potential negative financial or relationship impact.
• Mentor team associates in product knowledge and triage techniques.
• Perform customer performance reviews and health checks.
• Provide guidance on industry best practices during implementations and go-lives.
• Support product implementation and go-live periods.
• Understand business features and functionality of the product.
• Collaborate cross-functionally to support design, development and testing.
• Work with analysts to resolve complex issues and manage caseloads.
• Monitor Blue Yonder SaaS solutions for customers and improve stability.

Conocimientos

Analytical problem solving

Effective communication

Retail domain familiarity

Cross-functional collaboration

Problem solving under pressure

Herramientas

JMeter

Selenium

Azure

GCP

Cassandra

MongoDB

Kafka

Descripción del empleo

Blue Yonder, a leader in digital supply chain, is seeking a Support Engineer II to join a newly formed team focused on rapid deployment and onboarding for our WMS customers. You will liaise with Support Services, PMG, and Consulting, providing on-call support and contributing to knowledge base improvements while mentoring others.

The role emphasizes collaboration across products and services, delivering high-quality support during go-live periods and ongoing operational enhancements in a SaaS