Senior Technical Account Manager, Enterprise Cloud Support

Amazon Inc.; Ciudad de México; On-site; MXN 1,200,000 - 1,600,000; Full time

Job summary

Amazon Web Services (AWS) is seeking a Technical Account Manager to act as the principal technical advisor for our enterprise customers. This role requires deep technical expertise across cloud services and the ability to communicate complex issues clearly to executives.

You will manage service reviews, drive operational health, and collaborate with global engineering teams to resolve incidents. Travel up to 25% is expected.

Qualifications

• Bachelor's degree in computer science, engineering, mathematics or equivalent or 5+ years of technical work experience.
• Experience with AWS services or other cloud offerings.
• Experience in internal enterprise or external customer-facing environment as a technical lead.
• Experience in a 24x7 operational services or support environment.
• External enterprise customer-facing experience as a technical lead, presenting to both large and small audiences.

Responsibilities

• Provide support to resolve inquiries from Enterprise customers regarding AWS service or Cloud.
• Complete analysis and present periodic reviews of operational performance to customer.
• Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning.
• Ensure AWS environments remain operationally healthy whilst reducing cost and complexity.
• Foster trusting relationships with customers, understanding their business needs and technical challenges.
• Lead technical discussions with senior leadership regarding incidents, trade-offs, proactive scope and risk management.
• Work directly with AWS global engineering and service teams to resolve customer issue.
• The role may require ability to travel 10-25% as needed.

Skills

Compute

Storage

Networking

CDN

Databases

DevOps

Big data

Security

Applications development

English communication

Technical leadership

24x7 operations

External customer-facing

Software design

Scripting/automation

IP networking

IT security

SOA

HR/leadership communication

Education

Bachelor's degree in computer science, engineering, mathematics or equivalent

Tools

AWS services

Job description

Amazon Web Services (AWS) is seeking a Technical Account Manager to act as the principal technical advisor for our enterprise customers. This role requires deep technical expertise across cloud services and the ability to communicate complex issues clearly to executives.

You will manage service reviews, drive operational health, and collaborate with global engineering teams to resolve incidents. Travel up to 25% is expected.