Technical Account Manager, Enterprise Support LATAM

Amazon Inc.; Ciudad de México; On-site; MXN 1,200,000 - 1,600,000; Full time

Job summary

Amazon Web Services (AWS) is seeking a Technical Account Manager to act as the principal technical advisor for our enterprise customers. This role requires deep technical expertise across cloud services and the ability to communicate complex issues clearly to executives.

You will manage service reviews, drive operational health, and collaborate with global engineering teams to resolve incidents. Travel up to 25% is expected.

Qualifications

• Bachelor's degree in computer science, engineering, mathematics or equivalent or 5+ years of technical work experience.
• Experience with AWS services or other cloud offerings.
• Experience in internal enterprise or external customer-facing environment as a technical lead.
• Experience in a 24x7 operational services or support environment.
• External enterprise customer-facing experience as a technical lead, presenting to both large and small audiences.

Responsibilities

• Provide support to resolve inquiries from Enterprise customers regarding AWS service or Cloud.
• Complete analysis and present periodic reviews of operational performance to customer.
• Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning.
• Ensure AWS environments remain operationally healthy whilst reducing cost and complexity.
• Foster trusting relationships with customers, understanding their business needs and technical challenges.
• Lead technical discussions with senior leadership regarding incidents, trade-offs, proactive scope and risk management.
• Work directly with AWS global engineering and service teams to resolve customer issue.
• The role may require ability to travel 10-25% as needed.

Skills

Compute

Storage

Networking

CDN

Databases

DevOps

Big data

Security

Applications development

English communication

Technical leadership

24x7 operations

External customer-facing

Software design

Scripting/automation

IP networking

IT security

SOA

HR/leadership communication

Education

Bachelor's degree in computer science, engineering, mathematics or equivalent

Tools

AWS services

Job description

• - 5+ years of technical engineering experience
• - Experience with operational parameters and troubleshooting for two (2) of the following: compute, storage, networking, CDN, databases, DevOps, big data and analytics, security, or applications development in a distributed systems environment
• - Experience in English-language communication skills, both written and verbal
• - Bachelor's degree in computer science, engineering, mathematics or equivalent, or 5+ years of technical work experience
• - Experience with AWS services or other cloud offerings
• - Experience in internal enterprise or external customer-facing environment as a technical lead
• - Experience in one or more of the following areas: software design or development, content distribution/CDN, scripting/automation, database architecture, IP networking, IT security, BigData/Hadoop/Spark, operations management, service oriented architecture
• - Experience in a 24x7 operational services or support environment
• - External enterprise customer-facing experience as a technical lead, presenting to both large and small audiences

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? At AWS Enterprise Support we’re looking for a Technical Account Manager to work with our customers’ creative and transformative spirit of innovation across all technologies. This is a technical role, in which you will have an opportunity to be the principal technical advisor and ‘voice of the customer’.

Key job responsibilities

• Provide support to resolve inquiries from Enterprise customers regarding AWS service or Cloud.
• Complete analysis and present periodic reviews of operational performance to customer
• Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
• Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
• Foster trusting relationships with customers, understanding their business needs and technical challenges
• Lead technical discussions with senior leadership regarding incidents, trade-offs, proactive scope and risk management.
• Work directly with AWS global engineering and service teams to resolve customer issue.
• The role may require ability to travel 10-25% as needed.

A day in the life
If you want to know a little bit more about the TAM role, copy and paste the links bellow to know part of our team: https://www.youtube.com/watch?v=jdNsBOXawLk https://www.youtube.com/watch?v=wCSU_GWit_8 https://www.youtube.com/watch?v=xfHmuJn1ynQ

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.