Senior Solutions Consultant — AI-Driven CRM Delivery

Salesforce, Inc.; Ciudad de México; On-site; MXN 800,000 - 1,000,000; Full time

Job summary

Salesforce is seeking a Senior Solution Consultant for the Global Delivery Centre (GDC) in Mexico City. You will support Salesforce implementations, build strong client relationships, and guide the delivery of multi-cloud projects across Salesforce technologies.

You will work with customers to understand business needs, create detailed requirements, and collaborate with product and design teams to ensure successful outcomes.

Qualifications

• +3 years of experience in enterprise software as a business/functional analyst or product owner.
• Salesforce Platform experience.
• Ability to translate requirements into effective process designs.
• English advanced skills.

Responsibilities

• Investigate business processes with customers and industry experts to detail requirements.
• Participate in business process redesign, roadmap planning, and identify touch points in multi-cloud implementations.
• Develop client relationships and maintain trust with internal and external stakeholders.
• Create prototypes, proofs of concepts and mockups to elicit and define requirements.
• Own user stories and product requirements for agile sprints.
• Collaborate with product and design teams to suggest improvements and opportunities for automation.
• Utilize OmniStudio tools to construct dynamic omni-channel interactions.
• Attend daily stand-ups, sprint planning and retrospectives to track progress.
• Support UAT and release processes, including test planning and execution.
• Map data requirements to Salesforce Industry objects or external REST endpoints.
• Document work with flow charts, descriptions, screenshots and videos.

Skills

Excellent communication

English (Advanced)

Business analysis

Agile/scrum familiarity

Tools

Salesforce Platform

OmniStudio

CPQ

EPC Knowledge

Job description

Salesforce is seeking a Senior Solution Consultant for the Global Delivery Centre (GDC) in Mexico City. You will support Salesforce implementations, build strong client relationships, and guide the delivery of multi-cloud projects across Salesforce technologies.

You will work with customers to understand business needs, create detailed requirements, and collaborate with product and design teams to ensure successful outcomes.