Senior Solution Consultant — Hybrid, Multi-Cloud Delivery

Salesforce: The #1 AI CRM; Ciudad de México; Presencial; MXN 700.000 - 1.000.000; Jornada completa

Descripción de la vacante

Salesforce is seeking a Senior Solution Consultant in Mexico City to join the Global Delivery Centre. You will support Solution Delivery opportunities, build strong client relationships, and help design multi-cloud Salesforce solutions that drive business transformation.

Responsibilities include mapping business processes, creating user stories, and collaborating with product and design teams to deliver impactful outcomes in an agile environment.

Formación

• Enterprise software experience as business/functional analyst or product owner.
• Salesforce Platform experience.
• Ability to translate requirements into effective process designs.
• Excellent written and graphic communication skills.
• Advanced English proficiency.
• Experience with process modeling tools.

Responsabilidades

• Collaborate with customers, product managers and engineers to map business processes.
• Participate in business process redesign, roadmap planning and multi-cloud touchpoints.
• Build client trust and strong relationships with stakeholders.
• Create prototypes and sample mockups to elicit requirements.
• Own user stories and document requirements for agile sprints.
• Suggest improvements and automation opportunities with product/design teams.
• Leverage OmniStudio tools to design omni-channel interactions.
• Attend stand-ups, planning and retrospectives to unblock progress.
• Contribute to UAT, test planning and release activities.
• Map data requirements to Salesforce Industry objects or REST endpoints.
• Document workflows with visuals and descriptions.

Conocimientos

Business/functional analyst experience

Salesforce Platform experience

Requirements translation to designs

Design skills

Written & graphic communication

English advanced

Process modeling tools

Herramientas

OmniStudio

OmniScript

FlexCards

Integration Procedures

Descripción del empleo

Salesforce is seeking a Senior Solution Consultant in Mexico City to join the Global Delivery Centre. You will support Solution Delivery opportunities, build strong client relationships, and help design multi-cloud Salesforce solutions that drive business transformation.

Responsibilities include mapping business processes, creating user stories, and collaborating with product and design teams to deliver impactful outcomes in an agile environment.