Senior Software Development Advisor (L3) - Remote Mexico

Xideral; Ciudad de México; Presencial; MXN 600.000 - 1.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Premium benefits

Performance bonuses

Medical insurance

Descripción de la vacante

Xideral is seeking an Experienced Software Development Advisor (L3) for remote projects in Mexico. You will provide L3 production support, debug complex issues, and drive end-to-end validation with Java or Python in Linux environments.

The role emphasizes incident management, RCA, and CI/CD automation using Jenkins, GitLab, Azure DevOps. You will collaborate with engineering and operations, maintain logs with Splunk, and optimize database queries in Oracle, DB2, MS SQL, or Sybase.

Formación

• Bachelor's degree or equivalent in Technology, Computer Science, Engineering, or related field.
• Advanced English.
• Strong client-facing communication and stakeholder management skills.
• Excellent problem-solving and analytical abilities.
• Proactive attitude to automate and improve recurring support processes.
• Ability to work in a shift-based environment including bank holidays.
• Strong communication, empathy, commitment, and leadership skills.

Responsabilidades

• Provide L3 support for complex production issues with deep analysis, debugging, code-level fixes, and end-to-end validation.
• Investigate incidents and drive resolution with internal stakeholders and engineering teams.
• Act as escalation point for complex support issues.
• Perform Root Cause Analysis (RCA) and implement permanent corrective and preventive actions.
• Manage the incident lifecycle, including escalation, communication, tracking, and post-resolution activities.
• Ensure SLA/SLO commitments are met and reduce recurring incidents.
• Support SDLC operations, including compilation, builds, artifact management, and software distribution.
• Troubleshoot and maintain CI/CD pipelines, repositories, and build systems.
• Create and maintain CI/CD pipelines using Jenkins, GitLab, or Azure DevOps.
• Support Linux-based infrastructure and automate repetitive operational tasks.
• Use scripting with Python, Java, Shell, or Perl for automation.
• Work with configuration and automation tools such as Ansible, Chef, or Puppet.
• Perform log analysis, monitoring, troubleshooting, and performance optimization using Splunk.
• Work with relational databases and SQL queries.
• Create technical documentation, runbooks, and code snippets for internal teams and clients.
• Identify opportunities to automate recurring issues and leverage AI tooling.

Conocimientos

Java or Python

Linux

L3 Production Support

CI/CD pipelines

Git/GitLab

Jenkins

Docker

Kubernetes

Splunk

SQL databases

Apache Tomcat

Autosys/CRON

Ansible/Chef/Puppet

React (adv)

Educación

Bachelor's degree in Technology/CS/Engineering

Herramientas

Git

GitLab

SVN

CVS

Maven

Docker

Jenkins

Kubernetes

Splunk

Oracle

DB2

MS SQL

Sybase

Apache Tomcat

Autosys/CRON

Ansible

Chef

Puppet

Python

Java

Descripción del empleo

Xideral is seeking an Experienced Software Development Advisor (L3) for remote projects in Mexico. You will provide L3 production support, debug complex issues, and drive end-to-end validation with Java or Python in Linux environments.

The role emphasizes incident management, RCA, and CI/CD automation using Jenkins, GitLab, Azure DevOps. You will collaborate with engineering and operations, maintain logs with Splunk, and optimize database queries in Oracle, DB2, MS SQL, or Sybase.