Senior Site Reliability Engineer (Sre)

Arrivia; Xico; On-site; MXN 900,000 - 1,500,000; Full time

Job summary

arrivia is seeking a Senior Site Reliability Engineer to help build more reliable, resilient production platforms. You will work with engineering, cloud, and infra teams to understand system behavior in production, identify reliability risks, and improve detection and prevention of issues.

You will analyze incidents, enhance observability with metrics, logs, traces, and dashboards, and drive readiness and automation across our platforms, leveraging OpenTelemetry, Azure, Kubernetes, and other

Qualifications

• 5+ years in SRE or related roles.
• Experience with large-scale distributed production systems.
• Strong observability practices: metrics, logs, traces, dashboards, alerting.
• Experience with incident analysis, RCA, and production troubleshooting.
• Understanding of SLIs, SLOs, availability, latency, and reliability principles.
• Ability to troubleshoot across application, cloud, infrastructure, and data layers.
• Software development or scripting for building operational tools and automation.
• Strong communication skills and professional proficiency in English.

Responsibilities

• Analyze production telemetry to identify anomalies, degradation patterns, and risks.
• Improve observability across critical systems via metrics, logs, traces, dashboards, and alerting.
• Define and refine SLIs, SLOs, availability, latency, and health indicators.
• Analyze incidents and RCAs to extract recurring patterns for preventive improvements.
• Enhance detection, diagnosis, and recovery through automation and better signals.
• Build tools to reduce manual investigation and speed up troubleshooting.
• Partner with engineering to improve production readiness, resilience, and platform reliability.
• Use historical production data to anticipate issues and prevent outages.

Skills

SRE / Production Engineering

DevOps practices

Analytics & debugging

English proficiency

Tools

Azure Monitor

Log Analytics

KQL

Azure DevOps

Git / GitHub

CI/CD

OpenTelemetry

Datadog

Kubernetes

Docker

SQL Server

Redis

Job description

About the Role

We’re looking for a Senior Site Reliability Engineer (SRE) to help us build more reliable, resilient, and intelligent production platforms.

In this role, you’ll work closely with engineering, cloud, and infrastructure teams to understand how our systems behave in production, identify potential reliability risks, and improve how we detect, diagnose, and prevent issues.

This is an opportunity for someone who enjoys solving complex production challenges and wants to move beyond reactive incident response. You’ll use observability, automation, and production data to uncover patterns, anticipate potential failures, and help engineering teams address problems before they impact customers.

What You’ll Do

• Analyze production telemetry to identify anomalies, degradation patterns, and emerging reliability risks.
• Improve observability across critical systems through better metrics, logs, traces, dashboards, and alerting.
• Define and enhance SLIs, SLOs, availability, latency, error rates, and operational health indicators.
• Analyze incidents and Root Cause Analyses (RCAs) to identify recurring patterns and turn findings into preventive engineering improvements.
• Improve detection, diagnosis, and recovery through stronger signals, automation, and operational practices.
• Build tools and automation that reduce manual investigation and accelerate troubleshooting.
• Partner with engineering teams to strengthen production readiness, resilience, and platform reliability.
• Use historical production data to help identify potential issues earlier and prevent recurring incidents.

What We’re Looking For

• 5+ years of experience in Site Reliability Engineering, Production Engineering, DevOps, Software Engineering, or a similar technical role.
• Experience supporting and troubleshooting large-scale distributed production systems.
• Strong knowledge of modern observability practices, including metrics, logs, distributed tracing, dashboards, and alerting.
• Experience with incident analysis, RCA, and production troubleshooting.
• Understanding of SLIs, SLOs, availability, latency, error rates, and reliability engineering principles.
• Ability to troubleshoot across application, cloud, infrastructure, and data layers.
• Software development or scripting experience for building operational tools and automation.
• Strong communication skills and professional proficiency in English.

Technical Experience

We’re looking for experience with several of the following technologies:

• Microsoft Azure, Azure Monitor, and Application Insights
• Log Analytics and KQL
• .NET, C#, Java, or distributed APIs
• Kubernetes, AKS, Docker, or Container Apps
• SQL Server, Redis, and messaging technologies
• Azure DevOps, Git, GitHub, and CI/CD
• OpenTelemetry and distributed tracing
• PagerDuty, Datadog, or similar monitoring and incident-management platforms

Nice to Have

• Experience supporting high-volume e-commerce, travel, marketplace, or transactional platforms.
• Experience working with a combination of legacy and modern architectures.
• Advanced telemetry analytics or KQL experience.
• Exposure to AIOps, automated anomaly detection, incident enrichment, or AI-assisted reliability engineering.
• Experience with chaos engineering, automated remediation, or self-healing systems.
• Experience using historical production data to identify and prevent recurring reliability issues.

What Success Looks Like

Success in this role means helping us become increasingly proactive and data-driven about reliability.

You’ll help create stronger production visibility, detect abnormal system behavior earlier, reduce recurring incidents, accelerate diagnosis and recovery, and increase automation across our platforms.

Ultimately, the goal is not just to understand what happened, but to use production intelligence to anticipate what could happen next and take action before customers are impacted.

Welcome to arrivia. We specialize in making brands better through the power of travel. With more than 55 years of combined experience, we’re a merger of three powerhouse brands (in case you’ve heard of us in the travel industry) combining ICE, SOR Technology and WMPH Vacations. With offices on both coasts of the US and around the world, we embrace diversity and a passion for travel across our global staff.

We’re focused on building a customer‑first culture, fueled by the best travel experiences for all our members at every point in their journey. Grow with us, as we continue our path to deliver innovative solutions and take charge of change. The adventure is only beginning. We’re on a mission to help people around the world travel better and experience more. Our team members bring world‑class skills to the table to create extraordinary memories for our partners and members.

Here at arrivia we…

• Stay Curious - Explore new challenges and make space to learn, grow and improve
• Keep it Real - Earn trust through open, honest and clear communication
• Own it - Seek ways to make an impact and take action.
• Win Together - Create a culture of connection and inclusion where everyone can be their best