Senior Site Reliability Engineer (SRE)

ICE Mexico; Ciudad de México; Sur place; MXN 900 000 - 1 300 000; Plein temps

Résumé du poste

arrivia is seeking a Senior Site Reliability Engineer to help build reliable production platforms. You will work with engineering, cloud, and infrastructure teams to understand production behavior, identify reliability risks, and improve detection, diagnosis, and prevention of issues.

You will apply observability, automation, and production data to uncover patterns, anticipate failures, and drive proactive improvements across our systems. Strong English communication is essential.

Qualifications

• 5+ years in SRE/DevOps or similar technical role.
• Experience with large-scale distributed production systems.
• Strong knowledge of observability, metrics, logs, traces, dashboards, and alerting.
• Experience with incident analysis and RCAs.
• Understanding of SLIs, SLOs, availability, latency and reliability.
• Ability to troubleshoot across application, cloud, infrastructure and data layers.
• Proficiency in software development or scripting for automation.
• Strong communication in English.

Responsabilités

• Analyze production telemetry to identify anomalies and reliability risks.
• Improve observability with metrics, logs, traces, dashboards, and alerts.
• Define and enhance SLIs, SLOs and health indicators.
• Analyze incidents and RCAs to prevent recurrence.
• Improve detection, diagnosis, and recovery through automation.
• Build tools that reduce manual investigation and accelerate troubleshooting.
• Partner with engineering teams to improve production readiness.
• Use production data to anticipate issues before customers are impacted.

Connaissances

SRE

DevOps

Observability

Incident analysis

Distributed systems

Outils

Azure Monitor

Application Insights

KQL

OpenTelemetry

Azure DevOps

Git/GitHub

CI/CD

Description du poste

We’re looking for a Senior Site Reliability Engineer (SRE) to help us build more reliable, resilient, and intelligent production platforms.

In this role, you’ll work closely with engineering, cloud, and infrastructure teams to understand how our systems behave in production, identify potential reliability risks, and improve how we detect, diagnose, and prevent issues.

This is an opportunity for someone who enjoys solving complex production challenges and wants to move beyond reactive incident response. You’ll use observability, automation, and production data to uncover patterns, anticipate potential failures, and help engineering teams address problems before they impact customers.

What You’ll Do

• Analyze production telemetry to identify anomalies, degradation patterns, and emerging reliability risks.
• Improve observability across critical systems through better metrics, logs, traces, dashboards, and alerting.
• Define and enhance SLIs, SLOs, availability, latency, error rates, and operational health indicators.
• Analyze incidents and Root Cause Analyses (RCAs) to identify recurring patterns and turn findings into preventive engineering improvements.
• Improve detection, diagnosis, and recovery through stronger signals, automation, and operational practices.
• Build tools and automation that reduce manual investigation and accelerate troubleshooting.
• Partner with engineering teams to strengthen production readiness, resilience, and platform reliability.
• Use historical production data to help identify potential issues earlier and prevent recurring incidents.

What We’re Looking For

• 5+ years of experience in Site Reliability Engineering, Production Engineering, DevOps, Software Engineering, or a similar technical role.
• Experience supporting and troubleshooting large-scale distributed production systems.
• Strong knowledge of modern observability practices, including metrics, logs, distributed tracing, dashboards, and alerting.
• Experience with incident analysis, RCA, and production troubleshooting.
• Understanding of SLIs, SLOs, availability, latency, error rates, and reliability engineering principles.
• Ability to troubleshoot across application, cloud, infrastructure, and data layers.
• Software development or scripting experience for building operational tools and automation.
• Strong communication skills and professional proficiency in English.

Technical Experience

We’re looking for experience with several of the following technologies:

• Microsoft Azure, Azure Monitor, and Application Insights
• Log Analytics and KQL
• .NET, C#, Java, or distributed APIs
• Kubernetes, AKS, Docker, or Container Apps
• SQL Server, Redis, and messaging technologies
• Azure DevOps, Git, GitHub, and CI/CD
• OpenTelemetry and distributed tracing
• PagerDuty, Datadog, or similar monitoring and incident-management platforms

Nice to Have

• Experience supporting high-volume e-commerce, travel, marketplace, or transactional platforms.
• Experience working with a combination of legacy and modern architectures.
• Advanced telemetry analytics or KQL experience.
• Exposure to AIOps, automated anomaly detection, incident enrichment, or AI-assisted reliability engineering.
• Experience with chaos engineering, automated remediation, or self-healing systems.
• Experience using historical production data to identify and prevent recurring reliability issues.

What Success Looks Like

Success in this role means helping us become increasingly proactive and data-driven about reliability.

You’ll help create stronger production visibility, detect abnormal system behavior earlier, reduce recurring incidents, accelerate diagnosis and recovery, and increase automation across our platforms.

Ultimately, the goal is not just to understand what happened, but to use production intelligence to anticipate what could happen next and take action before customers are impacted.

Welcome to arrivia. We specialize in making brands better through the power of travel. With more than 55 years of combined experience, we’re a merger of three powerhouse brands (in case you’ve heard of us in the travel industry) combining ICE, SOR Technology and WMPH Vacations. With offices on both coasts of the US and around the world, we embrace diversity and a passion for travel across our global staff.

We’re focused on building a customer-first culture, fueled by the best travel experiences for all our members at every point in their journey. Grow with us, as we continue our path to deliver innovative solutions and take charge of change. The adventure is only beginning. We’re on a mission to help people around the world travel better and experience more. Our team members bring world‑class skills to the table to create extraordinary memories for our partners and members.

Here at arrivia we…

• Stay Curious - Explore new challenges and make space to learn, grow and improve
• Keep it Real - Earn trust through open, honest and clear communication
• Own it - Seek ways to make an impact and take action.
• Win Together - Create a culture of connection and inclusion where everyone can be their best