Site Reliability Engineer ID53670

AgileEngine; Rosarito; Híbrido; MXN 870.019 - 1.305.028; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Professional growth

Competitive compensation

Exciting projects

Flextime

Descripción de la vacante

AgileEngine in Rosarito, Baja California is seeking a Middle SRE Operations Engineer to ensure the reliability of a cloud-based SaaS platform. Candidates should have over 2 years of experience in site reliability or DevOps, solid knowledge of AWS, Kubernetes, and CI/CD systems. You will handle live incidents, contribute to reducing operational overhead through automation, and participate in on-call rotations. The company offers flexible work schedules and competitive compensation based on USD.

Formación

• 2+ years of experience in Site Reliability Engineering, DevOps, or Production Operations.
• Experience with AWS supporting production environments.
• Strong understanding of CI/CD systems (GitHub Actions, Jenkins, CircleCI).
• Ability to work within structured operational processes and SLAs.

Responsabilidades

• Monitor and support production and staging environments to ensure availability and performance.
• Respond to incidents and perform root cause analysis.
• Participate in on-call rotations with defined SLAs.
• Support CI/CD pipelines, production releases, and GitOps workflows.
• Maintain and improve monitoring, alerting, and infrastructure.

Conocimientos

Site Reliability Engineering

AWS

CI/CD systems

GitOps

Kubernetes

Docker

Scripting (Bash, Python, Go)

Infrastructure as Code (Terraform, Helm)

Observability tools (Grafana, Prometheus)

Communication skills

Herramientas

GitHub

Jira

Confluence

Descripción del empleo

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.

WHY JOIN US

If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!

ABOUT THE ROLE

We are looking for a Middle SRE Operations Engineer to maintain reliability across a cloud-based SaaS platform. You’ll handle live incidents, improve observability, and reduce toil through automation using Kubernetes, Terraform, Grafana, and AWS. Hands‑on, execution‑focused, with real ownership across CI/CD pipelines, GitOps workflows, and on‑call rotations.

WHAT YOU WILL DO

• Monitor and support production and staging environments to ensure availability, performance, and stability.
• Respond to incidents, perform triage and root cause analysis, and contribute to remediation efforts.
• Participate in on-call rotations with defined SLAs.
• Handle operational requests from internal teams.
• Maintain and improve monitoring, alerting, dashboards, logs, and metrics.
• Support CI/CD pipelines, production releases, and GitOps workflows.
• Contribute to automation initiatives to reduce operational overhead.
• Maintain and improve Kubernetes‑based infrastructure and containerized workloads.
• Support Infrastructure as Code practices and environment improvements.

MUST HAVES

• 2+ years of experience in Site Reliability Engineering, DevOps, or Production Operations.
• Experience with AWS supporting production environments.
• Experience supporting production SaaS applications.
• Strong understanding of CI/CD systems (GitHub Actions, Jenkins, CircleCI).
• Experience with GitOps and Git fundamentals.
• Experience using GitHub, Jira, and Confluence.
• Experience with Kubernetes (EKS, kOps or similar).
• Experience with Docker and containerization.
• Experience with observability tools (Grafana, Prometheus, Loki, PagerDuty).
• Proficiency in scripting (Bash, Python, or Go).
• Experience with Infrastructure as Code (Terraform, Helm).
• Ability to work within structured operational processes and SLAs.
• Strong written and verbal English communication skills.
• Self‑driven with a growth mindset.

NICE TO HAVES

• AWS certifications such as Solutions Architect, DevOps Engineer, or SysOps Administrator.
• Experience with multi‑tenant SaaS environments.
• Experience working in globally distributed teams.
• Familiarity with ChatOps practices.
• Experience improving monitoring quality and reducing alert fatigue.

PERKS AND BENEFITS

• Professional growth: Mentorship, TechTalks, and personalized growth roadmaps.
• Competitive compensation: USD‑based pay with education, fitness, and team activity budgets.
• Exciting projects: Modern solutions with Fortune 500 and top product companies.
• Flextime: Flexible schedule with remote and office options.