Senior ServiceNow ITSM Developer – Automation & AI

Integral Ltd.; Jalisco; Remoto; MXN 600.000 - 1.000.000; Tempo pieno

Descrizione del lavoro

Jones Lang LaSalle Incorporated in Mexico is seeking a mid-to-senior ServiceNow ITSM Developer to design, build, and improve ITSM modules on the ServiceNow platform (Incident, Problem, Change Enablement, Request Fulfillment, Service Catalog, Knowledge). The role is on-site in Jalisco and focuses on automation, scripting, and workflow optimization in ITIL-aligned processes.

You will implement automated triage, self-service capabilities, and integrations with monitoring, HR, and communications

Competenze

• 6+ years in IT/software development; 4+ years hands-on ServiceNow development.
• Hands-on with Incident, Problem, Change Enablement, Request Fulfillment, Knowledge Management.
• Experience building REST/SOAP integrations between ServiceNow and external systems.
• ITIL4 familiarity; ability to apply governance and best practices to a large enterprise.

Mansioni

• Configure and extend ITSM modules (Incident, Problem, Change Enablement, Request Fulfillment, Service Catalog, Knowledge).
• Develop Business Rules, Client Scripts, UI Policies, and Flow Designer/workflows.
• Build and maintain Service Catalog items, knowledge workflows, and self-service interfaces.
• Manage code promotions, updates, and integrations; ensure release readiness across environments.

Conoscenze

ServiceNow ITSM

JavaScript

Flow Designer

Integration Hub

REST/SOAP APIs

UI Policies/Client Scripts

Strumenti

Service Portal widgets

Descrizione del lavoro

Jones Lang LaSalle Incorporated in Mexico is seeking a mid-to-senior ServiceNow ITSM Developer to design, build, and improve ITSM modules on the ServiceNow platform (Incident, Problem, Change Enablement, Request Fulfillment, Service Catalog, Knowledge). The role is on-site in Jalisco and focuses on automation, scripting, and workflow optimization in ITIL-aligned processes.

You will implement automated triage, self-service capabilities, and integrations with monitoring, HR, and communications