Senior ServiceNow Engineer — Remote & AI-Driven Automation

Iron Mountain; Ciudad de México; Remote; MXN 700,000 - 900,000; Full time

Benefits offered by this job

Flexible work options

Health, wellness, and retirement plans

Continuous learning opportunities

Job summary

Iron Mountain is seeking an innovative Senior Developer, ServiceNow to join our Enterprise Technology team in Mexico. You will design, customize, and scale ServiceNow solutions, integrate critical systems, and deploy advanced Now Assist AI tools.

You will strengthen platform governance while elevating internal teams’ day‑to‑day operations. The ideal candidate has 5+ years in ServiceNow development, CAD certification, strong JavaScript skills, and ITIL understanding, with a Bachelor’s degree in

Qualifications

• 5+ years of experience developing and maintaining solutions on the ServiceNow platform.
• CAD certification required; CIS preferred.
• Bachelor’s degree in Information Technology or a related field; ITIL knowledge advantageous.

Responsibilities

• Lead technical architecture and customization on the ServiceNow platform.
• Advance Now Assist AI capabilities and related workflows.
• Maintain platform governance, upgrades, and compliance.
• Collaborate with Solutions Architects and stakeholders to deliver Agile work items.

Skills

ServiceNow development

JavaScript

ITIL knowledge

Agile mentoring

Education

Bachelor’s degree in Information Technology or related field

Tools

ServiceNow CAD

ServiceNow CIS

Job description

Iron Mountain is seeking an innovative Senior Developer, ServiceNow to join our Enterprise Technology team in Mexico. You will design, customize, and scale ServiceNow solutions, integrate critical systems, and deploy advanced Now Assist AI tools.

You will strengthen platform governance while elevating internal teams’ day‑to‑day operations. The ideal candidate has 5+ years in ServiceNow development, CAD certification, strong JavaScript skills, and ITIL understanding, with a Bachelor’s degree in