ServiceNow Developer | AI & Automation Specialist

Iron Mountain; Miguel Hidalgo; Remote; MXN 420,000 - 660,000; Full time

Benefits offered by this job

Competitive pay

Flexible work options

Health, retirement plans

Learning & growth opportunities

Job summary

Iron Mountain is seeking an adaptable Developer, ServiceNow to join our Enterprise Technology team. You will build custom applications, optimize automated workflows, and implement Now Assist AI capabilities across ServiceNow, translating business needs into scalable digital solutions.

You will work with our Solutions Architect in an Agile setting to deliver solutions, upgrade platforms, and ensure performance and security while growing your expertise within a global information management leader.

Qualifications

• 3+ years of experience developing and configuring core modules within the ServiceNow platform (ITSM, ITOM, SPM, HAM, SAM, CSM, or SPO).
• ServiceNow Certified System Administrator (CSA) certification required.
• Proficiency in JavaScript, ServiceNow API web services, and integrating third-party systems.
• Strong understanding of ITIL principles and analytical problem-solving skills.

Responsibilities

• Build, customize, and maintain ServiceNow applications, workflows, catalog items, and system features.
• Develop Now Assist AI skills and agent workflows to automate processes.
• Create robust integrations between ServiceNow and external applications.
• Collaborate in an Agile environment and support platform upgrades for performance and security.

Skills

JavaScript

ITIL knowledge

Analytical thinking

Education

ServiceNow CSA certification

Tools

ServiceNow

ServiceNow API

Job description

Iron Mountain is seeking an adaptable Developer, ServiceNow to join our Enterprise Technology team. You will build custom applications, optimize automated workflows, and implement Now Assist AI capabilities across ServiceNow, translating business needs into scalable digital solutions.

You will work with our Solutions Architect in an Agile setting to deliver solutions, upgrade platforms, and ensure performance and security while growing your expertise within a global information management leader.