Operations Leader, Banking & Financial Services

Firstsource; Ciudad de México; Presencial; MXN 1.412.180 - 2.118.270; Jornada completa

Descripción de la vacante

A leading service provider in financial services seeks an Associate Director of Operations in Mexico City to lead contact center operations for North America Banking, Mortgage, and Financial Services. Responsibilities include ensuring operational excellence, driving growth, and managing teams of 200+. Candidates should have over 10 years of contact center operational experience and a deep understanding of the banking sector. Join a innovative team to deliver high levels of customer and employee satisfaction.

Formación

• 10+ years of experience in Contact Center Operations, managing a large workforce.
• Experience with large US/North America based Banks/Mortgage clients.
• Proven track record in driving large scale transformations.

Responsabilidades

• Lead operations for BFS Mexico's contact center.
• Ensure commitments are met sustainably.
• Grow business through innovative practices.

Conocimientos

Contact Center Operations

Banking and Financial Services experience

Team Management

Transformation in contact center operations

Financial acumen and risk management

Interpersonal skills

Customer interaction

Descripción del empleo

A leading service provider in financial services seeks an Associate Director of Operations in Mexico City to lead contact center operations for North America Banking, Mortgage, and Financial Services. Responsibilities include ensuring operational excellence, driving growth, and managing teams of 200+. Candidates should have over 10 years of contact center operational experience and a deep understanding of the banking sector. Join a innovative team to deliver high levels of customer and employee satisfaction.