Senior CX Architect - AI-Driven Ops & Scale

Klar S.A de C.V.; Ciudad de México; Híbrido; MXN 600.000 - 800.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Klar stock options

15 days paid vacation per year

Vacation premium

30 days Christmas bonus

Food vouchers

Medical Insurance

Computer device

Wellhub subscription

Sponsored coaching and therapy

Descripción de la vacante

Klar S.A de C.V. in Mexico City is seeking a Senior CX Specialist to evolve and scale our Customer Experience operations. You will own end-to-end initiatives, using data, automation, and AI to improve customer journeys and operational efficiency.

This full-time role is hybrid (2–3 days in the office). Strong analytical skills with Excel, SQL, and Python are essential, along with excellent English and collaboration across Product, Operations, and Data teams.

Formación

• Bachelor’s degree in engineering or analytical field.
• Analytical & Data Skills: Excel, SQL, Python to investigate problems and generate insights.
• AI & Automation Mindset: curiosity about applying AI and automation to real problems.
• Process & Scalability Mindset: design scalable, simple solutions.
• Project Management: structure, drive initiatives end-to-end with stakeholders.
• Communication Skills: strong written and verbal communication.
• Collaboration: work across teams and disciplines.
• Advanced English proficiency is required for internal communication.

Responsabilidades

• End-to-End Project Ownership: lead CX projects from problem identification to measurement and iteration.
• AI & Automation: design and implement automated workflows and AI-powered solutions.
• Data-Driven CX Optimization: analyze KPIs and trends to identify opportunities and root causes.
• Scalable Process Design: map and optimize CX processes end-to-end for scale.
• Knowledge Management: improve content used by AI and agents.
• Complex Case & Root-Cause Analysis: support resolution of complex issues and derive systemic improvements.
• Cross-Functional Collaboration: partner with Product, Operations, Data & AI, and others.

Conocimientos

Analytical thinking

Data Skills

AI & Automation mindset

Process & scalability mindset

Project management

Communication skills

Collaboration

English proficiency

Educación

Bachelor’s degree in engineering or analytical field

Herramientas

Excel

SQL

Python

Descripción del empleo

Klar S.A de C.V. in Mexico City is seeking a Senior CX Specialist to evolve and scale our Customer Experience operations. You will own end-to-end initiatives, using data, automation, and AI to improve customer journeys and operational efficiency.

This full-time role is hybrid (2–3 days in the office). Strong analytical skills with Excel, SQL, and Python are essential, along with excellent English and collaboration across Product, Operations, and Data teams.