Senior Remote Network Engineer for B2B Support

Pavago; México; Vor Ort; MXN 1.528.000 - 2.037.000; Vollzeit

Zusammenfassung

Pavago is hiring a Senior Support Network Engineer to support and maintain ISP and fixed wireless network infrastructure for U.S.-based B2B customers. This is a remote, full-time role with US business hours and a strong emphasis on customer-facing technical support.

The ideal candidate will lead network troubleshooting, configure MikroTik and Cisco devices, and design robust fixed wireless and routing solutions using OSPF/BGP across core and edge networks.

Qualifikationen

• Fluent written and verbal English skills are required.
• Experience in customer-facing technical support roles.
• Hands-on experience with fixed wireless/WISP technologies including Starlink, Cambium, Ubiquiti/UniFi, Siklu/Ceragon.
• Strong experience configuring and troubleshooting MikroTik and Cisco networking equipment.
• Experience implementing and supporting OSPF and BGP routing.
• Experience deploying and troubleshooting PTP and PTMP wireless networks.
• Strong troubleshooting and problem‑solving skills.

Aufgaben

• Provide technical support to U.S.-based B2B customers.
• Configure, manage, and troubleshoot MikroTik and Cisco routers and switches across core and edge ISP networks.
• Monitor network performance, resolve outages, and ensure high network availability.
• Diagnose and resolve complex network issues in a timely manner.
• Plan, deploy, and troubleshoot Fixed Wireless Access (FWA) infrastructure.
• Support PTP and PTMP wireless links.
• Work with wireless platforms including Cambium, Ubiquiti/UniFi, Aviat, Siklu/Ceragon.
• Implement dynamic routing and maintain BGP/OSPF routing.
• Maintain reliable routing across ISP network infrastructure.

Kenntnisse

Fluent English communication

Customer-facing support experience

Strong troubleshooting skills

Networking knowledge

Tools

MikroTik

Cisco

OSPF

BGP

PTP

PTMP

Starlink

Cambium

Ubiquiti/UniFi

Siklu/Ceragon

Jobbeschreibung

Pavago is hiring a Senior Support Network Engineer to support and maintain ISP and fixed wireless network infrastructure for U.S.-based B2B customers. This is a remote, full-time role with US business hours and a strong emphasis on customer-facing technical support.

The ideal candidate will lead network troubleshooting, configure MikroTik and Cisco devices, and design robust fixed wireless and routing solutions using OSPF/BGP across core and edge networks.