Senior Quality & Process Improvement Analyst

Fedex; Xico; Presencial; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

FedEx is seeking a seasoned professional to provide subject matter expertise for district and division process improvement initiatives. The role focuses on analyzing service performance data, recommending key focus areas, and developing management information systems to support standardized reporting.

The position requires six years of relevant experience and advanced knowledge of FedEx operations and mainframe systems.

Formación

• Bachelor’s degree in business, engineering, or computer science.
• 6 years of professional experience in management consulting, operations management, internal audit, finance, engineering, or information systems analysis/planning.
• Advanced knowledge of FedEx operations and mainframe systems.
• Fluent in English with strong analytical and communication skills.

Responsabilidades

• Provide subject matter expertise for district/division initiatives in all process improvement projects.
• Ensure process improvement projects are executed efficiently, on time, and achieve operational efficiency.
• Analyze service performance data and provide recommendations on focus areas (e.g., Customer Experience; Clearance enhancements).
• Design and develop service-related management information systems to support standardized performance measurement reports.
• Monitor district key service elements and provide high level summaries of focus areas.
• Coordinate development of applications and formulate recommendations to contribute to district/divisional strategic plans.

Conocimientos

Analytical skills

Communication skills

English fluency

Process improvement

Educación

Bachelor’s degree in business, engineering, or computer science

Herramientas

Mainframe computer systems

Descripción del empleo

FedEx is seeking a seasoned professional to provide subject matter expertise for district and division process improvement initiatives. The role focuses on analyzing service performance data, recommending key focus areas, and developing management information systems to support standardized reporting.

The position requires six years of relevant experience and advanced knowledge of FedEx operations and mainframe systems.