Lm692: Sr Quality & Process Improv An

Fedex; Xico; Presencial; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

FedEx is seeking a seasoned professional to provide subject matter expertise for district and division process improvement initiatives. The role focuses on analyzing service performance data, recommending key focus areas, and developing management information systems to support standardized reporting.

The position requires six years of relevant experience and advanced knowledge of FedEx operations and mainframe systems.

Formación

• Bachelor’s degree in business, engineering, or computer science.
• 6 years of professional experience in management consulting, operations management, internal audit, finance, engineering, or information systems analysis/planning.
• Advanced knowledge of FedEx operations and mainframe systems.
• Fluent in English with strong analytical and communication skills.

Responsabilidades

• Provide subject matter expertise for district/division initiatives in all process improvement projects.
• Ensure process improvement projects are executed efficiently, on time, and achieve operational efficiency.
• Analyze service performance data and provide recommendations on focus areas (e.g., Customer Experience; Clearance enhancements).
• Design and develop service-related management information systems to support standardized performance measurement reports.
• Monitor district key service elements and provide high level summaries of focus areas.
• Coordinate development of applications and formulate recommendations to contribute to district/divisional strategic plans.

Conocimientos

Analytical skills

Communication skills

English fluency

Process improvement

Educación

Bachelor’s degree in business, engineering, or computer science

Herramientas

Mainframe computer systems

Descripción del empleo

Descripción del trabajo

To provide subject matter expertise for district/division initiatives in all process improvement projects. To ensure process improvement projects are executed efficiently, effectively, on time; while achieving the expected operational efficiency.

Acts as focal point and in-house expert on analyzing service performance data and provide recommendation on areas of focus (i.e. Customer Experience; Clearance enhancements; etc.) Designs and develops service-related management information systems to support standardized performance measurement reports to Monitors district key service elements and provides high level summaries of focus areas. Initiates root cause analysis and provides feedback as needed. Assists on project implementation and advanced problem solving analysis in order to ensure customer satisfaction and improvement on operational efficiency. Coordinates the development of applications and formulation of recommendations that will contribute to the achievement of district or divisional strategic business plans. Utilizes metrics and statistical analysis in the definition of problems and solutions.

Bachelor’ degree/equivalent in business, engineering, or computer science. Six (6) years professional experience in management consulting, operations Management, internal audit, finance, engineering, or information systems Analysis/planning. Advanced Knowledge of FedEx operations, features of service, and mainframe computer systems required. Quality and process improvement experience required. Strong analytical and communication skills. Fluent in English.

Pursuant to Policy 4-15 (Career Opportunity) of the LAC People Manual: "An employee's failure to provide complete information that clearly demonstrates whether they meet the required qualifications for the advertised position may result in them not being considered."

Bulletin validity: From August 26 to September 1, 2026