LM692: Sr Quality & Process Improv An

FedEx Group; Ciudad de México; Presencial; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

FedEx Group in Mexico City is seeking a seasoned professional to provide subject matter expertise on district/division process improvement initiatives, ensuring projects run efficiently, on time, and deliver operational gains. You will analyze service performance data, design management information systems for standardized reports, and guide root-cause analysis and implementation of improvements.

Minimum six years in management consulting/operations, with fluency in English and strong analytical

Formación

• Bachelor’s degree in business, engineering, or CS.
• 6 years of professional experience in management consulting or operations.
• Advanced knowledge of FedEx operations and mainframe systems.
• High analytical and communication skills; fluent in English.

Responsabilidades

• Provide subject matter expertise on process improvement projects.
• Analyze service performance data and identify focus areas.
• Support project implementation and problem solving to improve efficiency.

Conocimientos

Process improvement

Data analysis

Root cause analysis

Project management

Stakeholder management

Operations experience

Educación

Bachelor’s degree in business/engineering/CS

Herramientas

Mainframe systems

Descripción del empleo

To provide subject matter expertise for district/division initiatives in all process improvement projects. To ensure process improvement projects are executed efficiently, effectively, on time; while achieving the expected operational efficiency._x000D_ Acts as focal point and in-house expert on analyzing service performance data and provide recommendation on areas of focus (i.e. Customer Experience; Clearance enhancements; etc.) Designs and develops service-related management information systems to support standardized performance measurement reports to Monitors district key service elements and provides high level summaries of focus areas. Initiates root cause analysis and provides feedback as needed. Assists on project implementation and advanced problem solving analysis in order to ensure customer satisfaction and improvement on operational efficiency. Coordinates the development of applications and formulation of recommendations that will contribute to the achievement of district or divisional strategic business plans. Utilizes metrics and statistical analysis in the definition of problems and solutions.

Bachelor’ degree/equivalent in business, engineering, or computer science. Six (6) years professional experience in management consulting, operations Management, internal audit, finance, engineering, or information systems Analysis/planning. Advanced Knowledge of FedEx operations, features of service, and mainframe computer systems required. Quality and process improvement experience required. Strong analytical and communication skills. Fluent in English.

Pursuant to Policy 4-15 (Career Opportunity) of the LAC People Manual:"An employee's failure to provide complete information that clearly demonstrates whether they meet the required qualifications for the advertised position may result in them not being considered."

Bulletin validity: From August 26 to September 1, 2026