Senior Program Manager – Ops Transformation (Remote)

Capgemini; México; Remote; MXN 1,629,000 - 2,172,000; Full time

Benefits offered by this job

Home Office model

Career development and training-opport

Private Health Insurance

Pension Plan

Paid Time Off

Training & Development

Job summary

FBS is seeking an experienced Senior Program Manager to lead complex cross-functional initiatives that drive growth, transformation, and strategic priorities. You will partner with Operations, Technology, Analytics, Customer Experience, Digital, Finance, and external vendors to deliver large-scale programs that enhance customer engagement and operational efficiency.

The ideal candidate is strategic, results-oriented, can influence without authority, and has a proven track record of managing

Qualifications

• Bachelor’s degree required and fluent English proficiency.
• 4+ years of program management and transformation experience.
• Proven ability to influence senior leadership and drive large-scale programs.
• Experience in customer-focused service operations is preferred.

Responsibilities

• Lead planning, execution, and delivery of large cross-functional programs.
• Manage timelines, budgets, risks, and governance.
• Develop change management strategies and stakeholder communications.
• Provide executive-level updates and strategic recommendations.
• Coach and mentor team members.

Skills

Stakeholder management

Change management

Strategic planning

Business analysis

Leadership

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

FBS is seeking an experienced Senior Program Manager to lead complex cross-functional initiatives that drive growth, transformation, and strategic priorities. You will partner with Operations, Technology, Analytics, Customer Experience, Digital, Finance, and external vendors to deliver large-scale programs that enhance customer engagement and operational efficiency.

The ideal candidate is strategic, results-oriented, can influence without authority, and has a proven track record of managing