Senior Program Manager, Amazon Operations, Amazon Mexico Operations

Amazon; México; On-site; MXN 1,400,000 - 2,100,000; Full time

Job summary

Amazon Mexico Operations is seeking a Senior Program Manager to lead and scale high-impact programs across the organization. This role combines strategic leadership with operational execution to drive growth, coordinate across multiple teams, and deliver measurable results at scale.

You will own end-to-end program strategy, implement repeatable processes, manage stakeholders across functions, and foster continuous improvement to optimize efficiency and customer experiences in a fast-paced

Qualifications

• Bachelor's degree.
• Experience managing teams.
• Experience in program or project management.
• 6+ years of program or project management experience.
• English Language - Reading, Writing and Speaking.

Responsibilities

• Lead the design and execution of large-scale programs across multiple business units and geographies.
• Develop and execute integration strategies across cross-functional teams and operational workstreams.
• Design and implement scalable operational frameworks focusing on efficiency and cost optimization.
• Create and manage performance measurement systems to track program success and business impact.
• Own end-to-end strategy development and execution for complex, multi-phase programs.
• Drive program expansion and optimization to improve operational efficiency and reduce costs.
• Develop onboarding processes, playbooks, and growth strategies for new initiatives.
• Establish and monitor key performance indicators for program effectiveness.
• Lead initiatives to enhance customer and stakeholder experience through improved operational capabilities.
• Build and maintain partnerships across Operations, Product, Technology, and Business teams.
• Manage multiple concurrent projects and initiatives across diverse stakeholder groups.

Skills

Experience managing teams

Experience in program or project mgmt

English Language - Reading, Writing, &

Education

Bachelor's degree

Job description

Senior Program Manager, Amazon Operations, Amazon Mexico Operations

About the Role: We're looking for an exceptional Senior Program Manager to lead and scale high-impact programs across the organization. This role combines strategic leadership with operational execution to drive the growth and success of complex, cross-functional initiatives while ensuring seamless coordination across multiple teams and workstreams. This role presents a unique opportunity to drive transformational impact while working at the intersection of operations, technology, and business strategy. The ideal candidate will lead high-visibility programs that deliver measurable results at scale. If you're passionate about building scalable operations, driving program excellence, and leading high-impact initiatives in a fast-paced environment, this role offers the chance to make a lasting impact on the business.

Key job responsibilities

• Lead the design and execution of large-scale programs across multiple business units and geographies
• Develop and execute integration strategies across cross-functional teams and operational workstreams
• Design and implement scalable operational frameworks focusing on efficiency and cost optimization
• Create and manage performance measurement systems to track program success and business impact

Program Development & Execution

• Own end-to-end strategy development and execution for complex, multi-phase programs
• Drive program expansion and optimization to improve operational efficiency and reduce costs
• Develop comprehensive onboarding processes, playbooks, and growth strategies for new initiatives
• Establish and monitor key performance indicators for program effectiveness
• Lead initiatives to enhance customer and stakeholder experience through improved operational capabilities

Stakeholder Management & Collaboration

• Build and maintain strong partnerships across Operations, Product, Technology, and Business teams
• Manage multiple concurrent projects and initiatives across diverse stakeholder groups
• Ensure alignment between program objectives, operational capabilities, and business requirements
• Drive continuous improvement across the program lifecycle and value chain

Basic Qualifications

• Bachelor's degree
• Experience managing teams
• Experience in program or project management
• 6+ years of program or project management experience
• English Language - Reading, Writing and Speaking

Preferred Qualifications

• Experience implementing repeatable processes and driving automation or standardization

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.