Operations Manager, Amazon Operations

Amazon Inc.; Ciudad de México; Hybrid; MXN 500,000 - 800,000; Full time

Job summary

Amazon Operations in Mexico City is seeking experienced professionals to help drive performance and deliver on customer promises. The role requires managing people, operating processes, and maintaining a high level of service across shifts, including nights and weekends.

Fluency in English and extensive operational background are essential as part of a fast-paced team. The successful candidate will contribute to pace, accuracy, and efficiency while upholding Amazon's customer-obsessed culture.

Qualifications

• Bachelor's degree or equivalent.
• 3+ years of employee and performance management experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• Speak, write, and read fluently in English.
• 7+ years of operational experience.

Skills

People management

Operational experience

English fluency

Flexible schedule

Leadership

Education

Bachelor's degree or equivalent

Job description

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

Amazon Operations

Operations is at the heart of Amazon business. We are known for our speed, accuracy and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. In these key roles, you’ll come in to help us exceed productivity goals and deliver against our customer promises. Our scale is expansive and our presence is growing. Our goal is simple: to offer the world’s greatest selection of products and services with the world’s best customer experience.

#Amazonmexico

Basic Qualifications

• Bachelor's degree or equivalent
• 3+ years of employee and performance management experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Speak, write, and read fluently in English
• 7+ years of operational experience

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.