Senior Program Manager, Mexico Operations, Amazon Mexico Operations

Amazon Inc.; México; On-site; MXN 1,200,000 - 1,800,000; Full time

Job summary

Amazon Inc. is seeking an exceptional Senior Program Manager to lead and scale high-impact programs across multiple business units.

You will align strategy with execution, coordinate cross-functional workstreams, and drive measurable results in a fast-paced environment. The role emphasizes transforming operations through scalable frameworks, performance metrics, and proactive stakeholder engagement to improve efficiency, customer outcomes, and value across the organization.

Qualifications

• Bachelor's degree is required.
• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.

Responsibilities

• Strategic Operations Leadership: Lead the design and execution of large-scale programs across multiple business units and geographies.
• Develop and execute integration strategies across cross-functional teams and operational workstreams.
• Design and implement scalable operational frameworks focusing on efficiency and cost optimization.
• Create and manage performance measurement systems to track program success and business impact.
• Program Development & Execution: Own end-to-end strategy development and execution for complex, multi-phase programs.
• Drive program expansion and optimization to improve operational efficiency and reduce costs.
• Develop onboarding processes, playbooks, and growth strategies for new initiatives.
• Establish and monitor key performance indicators for program effectiveness.
• Lead initiatives to enhance customer and stakeholder experience through improved operational capabilities.
• Stakeholder Management & Collaboration: Build and maintain strong partnerships across Operations, Product, Technology, and Business teams.
• Manage multiple concurrent projects and initiatives across diverse stakeholder groups.
• Ensure alignment between program objectives, operational capabilities, and business requirements.
• Drive continuous improvement across the program lifecycle and value chain.

Skills

Program management

Data-driven decisions

Executive communication

Stakeholder management

Education

Bachelor's degree

Master's degree or MBA

Job description

About the Role: We're looking for an exceptional Senior Program Manager to lead and scale high-impact programs across the organization. This role combines strategic leadership with operational execution to drive the growth and success of complex, cross-functional initiatives while ensuring seamless coordination across multiple teams and workstreams.

This role presents a unique opportunity to drive transformational impact while working at the intersection of operations, technology, and business strategy. The ideal candidate will lead high-visibility programs that deliver measurable results at scale. If you're passionate about building scalable operations, driving program excellence, and leading high-impact initiatives in a fast-paced environment, this role offers the chance to make a lasting impact on the business.

Key job responsibilities

• Strategic Operations Leadership Lead the design and execution of large-scale programs across multiple business units and geographies
• Develop and execute integration strategies across cross-functional teams and operational workstreams
• Design and implement scalable operational frameworks focusing on efficiency and cost optimization
• Create and manage performance measurement systems to track program success and business impact
• Program Development & Execution Own end-to-end strategy development and execution for complex, multi-phase programs
• Drive program expansion and optimization to improve operational efficiency and reduce costs
• Develop comprehensive onboarding processes, playbooks, and growth strategies for new initiatives
• Establish and monitor key performance indicators for program effectiveness
• Lead initiatives to enhance customer and stakeholder experience through improved operational capabilities
• Stakeholder Management & Collaboration Build and maintain strong partnerships across Operations, Product, Technology, and Business teams
• Manage multiple concurrent projects and initiatives across diverse stakeholder groups
• Ensure alignment between program objectives, operational capabilities, and business requirements
• Drive continuous improvement across the program lifecycle and value chain

Basic Qualifications

• Bachelor's degree
• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership

Preferred Qualifications

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.