Program Manager, Amazon Flex Mexico (Fulfillment & Operations)

Amazon Inc.; Ciudad de México; On-site; MXN 700,000 - 1,000,000; Full time

Job summary

Amazon Inc. is seeking a Program Manager for Amazon Flex New Business to own the development of new delivery opportunities within the Flex network. You will collaborate with data science, technology, operations, and marketing to shape strategy and launches.

This role requires 3+ years in program or project management, cross-functional leadership, and strong analytical skills using data and metrics. Fluency in English is required.

Qualifications

• 3+ years of program or project management experience.
• Experience working cross-functionally with tech and non-tech teams.
• Experience defining program requirements using data and metrics.
• Fluent English: speaking, writing, reading.

Responsibilities

• Collaborate with finance, marketing, capacity management, data science, engineering, and program management on strategic initiatives.
• Support new product and program launches leveraging the Flex network.
• Make resource trade-offs and align leadership on inputs, outputs and priorities.

Skills

Program management experience

Cross-functional collaboration

Data-driven decision making

Excel (Pivot Tables, VLookups)

SQL

English fluency

Education

Bachelor's degree

Tools

Excel

SQL

Job description

At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we're constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. We are doing this by building a world class last mile operation, significantly complimented by Amazon Flex.

Within Amazon Flex we are rapidly growing as we stand up new business models to facilitate rapid growth for Amazon. This role affords an opportunity to work on the cutting edge of innovation, while facilitating creation of new business models. As the Program Manager for Amazon Flex New Business, you will own developing new business opportunities to utilize the Flex delivery partner network. To achieve your goals, you will work with functions that cut across the organization; including data science, technology, operations, and marketing.

Key job responsibilities

• - Work closely with finance, marketing, capacity management, data science, engineering, and program management on all strategic new business initiatives.
• - Support new product and program launches including working with other programs and product management team leaders that wish to leverage Flex as a last mile solution.
• - Make difficult resource trade-offs and align leadership on inputs, outputs, and priorities.

Basic Qualifications

• - Bachelor's degree
• - 3+ years of program or project management experience
• - 3+ years of working cross functionally with tech and non-tech teams experience
• - 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• - Experience defining program requirements and using data and metrics to determine improvements
• - Speak, write, and read fluently in English, and have the ability to take direction in English

Preferred Qualifications

• - 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• - 3+ years of driving process improvements experience
• - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• - Experience building processes, project management, and schedules

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.