Senior Program Lead, Customer Focus & Delivery

Plexus Corp.; Región Centro; On-site; MXN 900,000 - 1,200,000; Full time

Job summary

Plexus Corp. is seeking a Program Manager to lead the tactical interface between customers and Plexus functional areas, serving as the voice of Plexus to the customer and the voice of the customer to Plexus.

The role centers on leading the Customer Focus Team and managing day-to-day customer relationships. Key duties include overseeing delivery planning and commitments, building trust with customers, promoting Plexus Core Values and the 5Es, fostering QBWM and CI, collaborating with CM/CD and

Qualifications

• Bachelor’s degree with 8+ years of related experience.
• Experience leading cross-functional teams and customer programs.

Responsibilities

• Lead the Customer Focus Team(s) and own day-to-day customer relationships.
• Oversee delivery planning and ensure commitments are met within costs.
• Share best practices and model Plexus core values.
• Drive Continuous Improvement and QBWM culture.
• Collaborate with CM/CD and Finance to improve program performance.
• Develop and coach direct reports to realize potential.

Skills

Team leadership

Customer relationship management

Cross-functional collaboration

Continuous improvement

Strategic planning

Education

Bachelor's degree

Job description

Plexus Corp. is seeking a Program Manager to lead the tactical interface between customers and Plexus functional areas, serving as the voice of Plexus to the customer and the voice of the customer to Plexus.

The role centers on leading the Customer Focus Team and managing day-to-day customer relationships. Key duties include overseeing delivery planning and commitments, building trust with customers, promoting Plexus Core Values and the 5Es, fostering QBWM and CI, collaborating with CM/CD and