Program Manager Sr

Plexus Corp.; Región Centro; On-site; MXN 900,000 - 1,200,000; Full time

Job summary

Plexus Corp. is seeking a Program Manager to lead the tactical interface between customers and Plexus functional areas, serving as the voice of Plexus to the customer and the voice of the customer to Plexus.

The role centers on leading the Customer Focus Team and managing day-to-day customer relationships. Key duties include overseeing delivery planning and commitments, building trust with customers, promoting Plexus Core Values and the 5Es, fostering QBWM and CI, collaborating with CM/CD and

Qualifications

• Bachelor’s degree with 8+ years of related experience.
• Experience leading cross-functional teams and customer programs.

Responsibilities

• Lead the Customer Focus Team(s) and own day-to-day customer relationships.
• Oversee delivery planning and ensure commitments are met within costs.
• Share best practices and model Plexus core values.
• Drive Continuous Improvement and QBWM culture.
• Collaborate with CM/CD and Finance to improve program performance.
• Develop and coach direct reports to realize potential.

Skills

Team leadership

Customer relationship management

Cross-functional collaboration

Continuous improvement

Strategic planning

Education

Bachelor's degree

Job description

Purpose Statement:

The Program Manager leads the tactical interface between the customer and various Plexus functional areas. This position is responsible for leading the Customer Focus Team (CFT) and managing the day-to-day customer relationship. In essence, be the “voice of Plexus” to the customer and the “voice of the customer” to Plexus.

Key Job Accountabilities

• Engage and lead the Customer Focus Team(s), ensuring that the team(s) understand(s) the overall program contract(s) / goals, are performing consistently and are empowered to make decisions and solve problems as they arise.
• Oversee delivery planning and ensure delivery to commitment within cost parameters across programs responsible for. Build relationship of trust with customers and identify and work with CM/CDs on new sales opportunities.
• Establish and share best practices in respect of customer service and satisfaction, be a role model of the Plexus' 5Es and Plexus Core Values
• Create a culture of QBWM and Continuous Improvement in Customer Focus Team(s). Share CI wins and best practices with others, and seek out and leverage global best practices to accelerate operational excellence locally.
• Collaborate with CM/CD, Financial Analyst, other departments to drive improvements in the financial performance of program(s) responsible for, sharing any best practices established.
• If have direct reports: Responsible to exemplify and hold their team accountable to demonstrating the Plexus Core Values. Leader will focus on evaluating potential, driving succession planning, and ensuring their employees receive the development and coaching required to realize their full potential.

Education/Experience Qualifications

• Bachelor’s Degree with 8 or more years of related experience is preferred. An equivalent combination of education and/or experience will be considered.

Other Qualifications

• N/A

Physical Requirements

• N/A

Travel Requirements

• N/A

This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.