Program Management Associate - Delivery & Customer Analytics

Plexus Corp.; Región Centro; On-site; MXN 900,000 - 1,200,000; Full time

Job summary

Plexus Corp. is seeking an experienced professional to provide advanced support to Program Managers, improving delivery performance and customer satisfaction. You will coordinate with Production Supervisors and Team Leads to resolve variances and drive improvements across the value chain.

The role also involves preparing performance data, supporting site visits and QBRs, and taking the lead on customer engagement for tactical matters, including AR follow-up and CRG communications with customers.

Qualifications

• Bachelor's Degree is preferred with 4+ years of related experience.

Responsibilities

• Drives problem resolution and Continuous Improvement on behalf of PM, ensuring closure of actions and working with other functions as necessary
• Prepares and maintains CFT performance data (delivery, customer satisfaction, quality, etc), conducts analysis and present findings and recommendations to PMs
• Plan, coordinate and prepare advanced materials for customer site visits, QBRs and business reviews, in coordination with Customer Experience Team
• Takes the lead on day to day customer engagement on tactical matters, including follow up of overdue Account Receivables. Full ownership of CRGs' communication with Customer, coordination with CFT, inventory & metric control. Engaging the Customer on CRG and other metric control as well as potentially supporting APQP.
• Daily customer interface for POs, commitment dates, queries and requests. Works with PM on coordination of cNPS improvement plan activities in the CFT and with customer

Education

Bachelor's Degree with 4 or more years of related experience is preferred.

Job description

Plexus Corp. is seeking an experienced professional to provide advanced support to Program Managers, improving delivery performance and customer satisfaction. You will coordinate with Production Supervisors and Team Leads to resolve variances and drive improvements across the value chain.

The role also involves preparing performance data, supporting site visits and QBRs, and taking the lead on customer engagement for tactical matters, including AR follow-up and CRG communications with customers.