Program Manager Sr

Plexus; Guadalajara; On-site; MXN 600,000 - 900,000; Full time

Job summary

Plexus in Mexico seeks a Program Manager to lead the Customer Focus Team and manage the day-to-day customer relationship, acting as the voice of Plexus to the customer and of the customer to Plexus.

The role involves coordinating with CM/CD, Financial Analyst, and other departments to improve program performance and drive continuous improvement while upholding Plexus Core Values.

Qualifications

• Bachelor's degree required.
• Minimum of four (4) years of related experience required; four (4) or more years preferred.

Responsibilities

• Engage and lead the Customer Focus Team(s), ensuring teams understand program contracts/goals and can make decisions to solve problems.
• Oversee delivery planning and ensure delivery to commitments within cost parameters across programs; build trusted customer relationships and pursue new sales opportunities.
• Establish and share best practices in customer service and satisfaction, modeling Plexus Core Values.
• Create a culture of QBWM and Continuous Improvement in the Customer Focus Team(s).
• Collaborate with CM/CD, Financial Analyst, and other departments to improve financial performance of programs; share best practices.
• If applicable, mentor and develop team members to realize their potential.

Education

Bachelor's degree

Job description

Purpose Statement:

The Program Manager leads the tactical interface between the customer and various Plexus functional areas. This position is responsible for leading the Customer Focus Team (CFT) and managing the day-to-day customer relationship. In essence, be the “voice of Plexus” to the customer and the “voice of the customer” to Plexus.

Key Job Accountabilities:

• Engage and lead the Customer Focus Team(s), ensuring that the team(s) understand(s) the overall program contract(s) / goals, are performing consistently and are empowered to make decisions and solve problems as they arise.
• Oversee delivery planning and ensure delivery to commitment within cost parameters across programs responsible for. Build relationship of trust with customers and identify and work with CM/CDs on new sales opportunities.
• Establish and share best practices in respect of customer service and satisfaction, be a role model of the Plexus’ 5Es and Plexus Core Values
• Create a culture of QBWM and Continuous Improvement in Customer Focus Team(s). Share CI wins and best practices with others, and seek out and leverage global best practices to accelerate operational excellence locally.
• Collaborate with CM/CD, Financial Analyst, other departments to drive improvements in the financial performance of program(s) responsible for, sharing any best practices established.
• If have direct reports: Responsible to exemplify and hold their team accountable to demonstrating the Plexus Core Values. Leader will focus on evaluating potential, driving succession planning, and ensuring their employees receive the development and coaching required to realize their full potential.

Education/Experience Qualifications:

• Education/Experience Qualifications:
• A minimum of a Bachelor’s is required.
• Four (4) years of related experience is required; Four (4) or more years of related experience is preferred.
• An equivalent combination of education and experience sufficient to successfully perform the key job accountabilities may be considered.

Other Qualifications:

• N/A

Physical Requirements:

• N/A

Travel Requirements:

• N/A

This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.