Senior Production Support Lead - Mainframe & GPS

Capgemini Engineering

Aguascalientes

Híbrido

MXN 900.000 - 1.200.000

Jornada completa

hace 13 horas

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Descripción de la vacante

Capgemini Engineering in Mexico is seeking a senior cross-skill operator to provide Tier 0 GPS support bridging mainframe production and business analysis. You will lead incidents end-to-end and coordinate across technical and business teams.

The role requires TSO/ISPF and mainframe knowledge, strong production controls mindset, and clear English communication for major incidents. You will contribute to improving stability and governance, with HSBC Connect/HSBCnet experience valued.

Formación

Experience with mainframe production support and TSO/ISPF.
Strong stakeholder leadership and cross-team coordination.
Business analysis mindset and ability to translate business impact into actions.
Clear English communication for major incidents.

Responsabilidades

Provide senior cross-skill operational leadership across Tier 0 GPS support bridging mainframe and production practices.
Lead incidents end-to-end and coordinate across technical and business teams.
Bring mainframe support knowledge with strong production support practices.
Translate business impact into recovery priorities and stakeholder updates.
Raise operational maturity through governance, documentation, controls and stability improvements.