Mainframe Support Engineer — Impactful Global Projects

Capgemini Engineering; Aguascalientes; Presencial; MXN 240.000 - 420.000; Jornada completa

Descripción de la vacante

Capgemini Mexico is seeking a capable production support professional to sustain BAU operations and resolve incidents with timely escalation. The role requires a Bachelor’s degree in Computer Sciences or equivalent, strong mainframe fundamentals, TSO/ISPF know-how, and proven ticket management skills.

English proficiency is essential for collaboration with global teams. This position offers exposure to financial services tech, meaningful projects, and continuous learning within Capgemini’s

Formación

• Bachelor Degree in Computer Sciences or Equivalent.
• Mainframe support fundamentals and TSO/ISPF working knowledge.
• Production support discipline and ticket management.
• Incident triage, escalation, and root-cause support.
• Strong documentation and handover skills.
• Financial services technology exposure preferred.
• Ensure stable BAU support with consistent incident handling and timely escalation.
• Conversational English.

Conocimientos

Mainframe support

TSO/ISPF

Incident triage

Documentation

English communication

Educación

Bachelor Degree in Computer Sciences or Equivalent

Descripción del empleo

Capgemini Mexico is seeking a capable production support professional to sustain BAU operations and resolve incidents with timely escalation. The role requires a Bachelor’s degree in Computer Sciences or equivalent, strong mainframe fundamentals, TSO/ISPF know-how, and proven ticket management skills.

English proficiency is essential for collaboration with global teams. This position offers exposure to financial services tech, meaningful projects, and continuous learning within Capgemini’s