Senior Printing Tech Support – Hybrid Role

Zebra Technologies; Ciudad de México; Híbrido; MXN 360.000 - 520.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

hybrid work

adaptable hours

Summer Flex Fridays

Focus Fridays

annual companywide well-being day

Descripción de la vacante

Zebra Technologies seeks a Senior Technical Customer Support specialist to diagnose and fix complex print engine, barcode, and RFID issues. You will handle escalations, mentor junior staff, and drive process improvements across the printing portfolio.

Successful candidates bring 4–5 years in technical support for printing hardware, RFID, and mobile tech, with strong Microsoft Office skills and clear communication. A hybrid work arrangement is available.

Formación

• Bachelor’s Degree or equivalent vocational qualification/experience in a related technical field.
• 4 to 5 years of proven experience in technical support, with emphasis on hardware maintenance (printing devices, RFID, and mobile technology)
• Intermediate to advanced skills in Microsoft Office (Word, Excel, Outlook)
• Excellent verbal and written communication; professional language use.

Responsabilidades

• Diagnose, troubleshoot, and repair print engines, label printers, and mobile printing units to reduce customer downtime.
• Configure menus, test sensors, and perform precise printhead adjustments for barcode and RFID readability.
• Utilize Zebra Setup Utilities and ZebraDesigner for device configuration and label design.
• Serve as the primary escalation point for highly complex technical issues via phone, email, and chat.
• Mentor and coach less experienced agents; improve support processes and tools.
• Analyze data and prepare reports on the effectiveness of the support center.

Conocimientos

Advanced hardware troubleshooting

Advanced software troubleshooting

Customer service

Effective communication

Mentoring / coaching

Data analysis

Microsoft Office

Educación

Bachelor’s Degree or equivalent in a related technical field

Herramientas

Zebra Setup Utilities

ZebraDesigner

Descripción del empleo

Zebra Technologies seeks a Senior Technical Customer Support specialist to diagnose and fix complex print engine, barcode, and RFID issues. You will handle escalations, mentor junior staff, and drive process improvements across the printing portfolio.

Successful candidates bring 4–5 years in technical support for printing hardware, RFID, and mobile tech, with strong Microsoft Office skills and clear communication. A hybrid work arrangement is available.