Senior Technical Support Engineer – Printing & Escalations

Zebra Technologies; Ciudad de México; Híbrido; MXN 420.000 - 600.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work

Flexible hours

Well-being day

Summer Flex Fridays

Focus Fridays

Descripción de la vacante

Zebra Technologies is seeking a Technical Customer Support professional (Printing Specialist) to diagnose and repair print engines, label printers, and mobile devices. You will calibrate systems, configure software, and design labels using Zebra utilities to maximize uptime in customer environments.

You will lead escalation handling, communicate complex concepts clearly, mentor peers, and contribute to process improvements across the support team.

Formación

• Bachelor's degree or equivalent vocational qualification/experience in a related technical field.
• 4 to 5 years of proven experience in technical support with emphasis on hardware maintenance.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Excellent verbal and written communication skills; professional language.
• Strong customer service orientation and problem-solving abilities.

Responsabilidades

• Advanced hardware and software troubleshooting of print engines, label printers, and mobile units.
• Configure menus, test sensors, and adjust printheads for barcode/RFID readability.
• Use Zebra Setup Utilities and ZebraDesigner for device config and label design.
• Serve as escalation point; resolve highly complex technical issues via data analysis.
• Deliver technical support by phone, email, and chat with clear explanations.
• Mentor junior agents and improve support processes and tools.
• Analyze data and report on support center effectiveness; build vendor relationships.

Conocimientos

Hardware maintenance

System calibration

Software integration

Customer service

Escalation management

Mentoring

Data analysis

Vendor relationships

MS Office proficiency

Educación

Bachelor's degree or equivalent in a technical field

Herramientas

Zebra Setup Utilities

ZebraDesigner

Descripción del empleo

Zebra Technologies is seeking a Technical Customer Support professional (Printing Specialist) to diagnose and repair print engines, label printers, and mobile devices. You will calibrate systems, configure software, and design labels using Zebra utilities to maximize uptime in customer environments.

You will lead escalation handling, communicate complex concepts clearly, mentor peers, and contribute to process improvements across the support team.