Senior Microsoft 365 Administrator: Teams & SharePoint

DXC Technology Company; Ciudad de México; On-site; MXN 420,000 - 720,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Vision coverage

Retirement plan

Paid holidays

Job summary

DXC Technology is seeking a Senior Support Analyst for Office 365 to ensure stability and reliability of Microsoft 365 services. You will resolve complex incidents, perform root cause analysis, and maintain secure, well-governed environments across Teams, Exchange Online, SharePoint Online, and OneDrive for Business.

The role requires strong technical skills, ITIL-aligned incident/problem/change management, and excellent communication with stakeholders.

Qualifications

• Proven experience in senior support roles within Office 365 / Microsoft 365 environments.
• Strong specialization in Microsoft Teams administration, policies, and governance.
• Strong specialization in Exchange Online, including mail flow and hybrid environments.
• Strong specialization in SharePoint Online site management, permissions, and governance.
• Strong specialization in OneDrive for Business management and data handling.
• Solid knowledge of Azure Active Directory (Entra ID) and identity/access management.
• Experience with automation using PowerShell for admin tasks and troubleshooting.
• Knowledge of Microsoft 365 security and compliance features.
• Clear communication with technical and business stakeholders; ability to work independently on high-priority incidents.

Responsibilities

• Provide advanced (Level 3) support for Office 365 services including Teams, Exchange Online, SharePoint Online, and OneDrive for Business.
• Diagnose and resolve complex incidents escalated from Level 1/2 support.
• Perform RCA and implement lasting solutions to prevent recurrence.
• Monitor performance, availability, and security of Office 365 environments.
• Manage configurations, policies, integrations, and best practices.
• Collaborate with cross-functional teams to continuously improve service delivery.
• Support incident, problem, and change management per ITIL practices.
• Create and maintain technical documentation and runbooks.

Skills

Office 365

Microsoft Teams

Exchange Online

SharePoint Online

OneDrive for Business

Azure Active Directory

PowerShell

ITIL

Fluent English

Spanish (Intermediate)

Education

Microsoft certifications (e.g., Microsoft 365 Certified: Enterprise Administrator Expert)

Tools

PowerShell

Microsoft 365 Admin Center

Job description

DXC Technology is seeking a Senior Support Analyst for Office 365 to ensure stability and reliability of Microsoft 365 services. You will resolve complex incidents, perform root cause analysis, and maintain secure, well-governed environments across Teams, Exchange Online, SharePoint Online, and OneDrive for Business.

The role requires strong technical skills, ITIL-aligned incident/problem/change management, and excellent communication with stakeholders.