Senior Office 365 Support Specialist

DXC Technology Company; Ciudad de México; On-site; MXN 300,000 - 420,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Vision coverage

Wellness programs

Retirement savings plan

Paid holidays

Job summary

DXC Technology is seeking a motivated Mid-Level Support Analyst for Office 365 in Mexico City. You will provide Level2 support for Office 365 services, resolving moderately complex incidents and maintaining system reliability.

You will handle Teams, Exchange Online, SharePoint Online, and OneDrive for Business while following ITIL processes and contributing to a knowledge base. The role requires practical Office 365 experience, strong analytical skills, and collaboration with IT teams to ensure

Qualifications

• Experience in L2 IT support roles in Office365 / Microsoft365 environments.
• Practical knowledge of Microsoft Teams (user support and basic administration).
• Practical knowledge of Exchange Online (mailbox management and basic mail flow concepts).
• Practical knowledge of SharePoint Online (site access, permissions, and basic administration).
• Practical knowledge of OneDrive for Business (file synchronization, sharing, and troubleshooting).
• Basic understanding of Azure Active Directory (EntraID) and identity management.

Responsibilities

• Provide L2 support for Office365 services, including Teams, Exchange Online, SharePoint Online, and OneDrive for Business.
• Investigate, diagnose, and resolve incidents escalated by Level1 support.
• Perform initial root cause analysis and escalate more complex issues to Level3 support when necessary.
• Support the monitoring of performance, availability, and health of Office365 services.
• Assist with user account management, permissions, and configurations.
• Participate in incident, problem, and change management processes in accordance with ITIL best practices.
• Document solutions, procedures, and known issues in the knowledge base.
• Collaborate with other IT teams to ensure efficient and continuous service delivery.

Skills

L2 IT Support

Office 365/Microsoft 365

Microsoft Teams

Analytical thinking

Tools

PowerShell

Job description

DXC Technology is seeking a motivated Mid-Level Support Analyst for Office 365 in Mexico City. You will provide Level2 support for Office 365 services, resolving moderately complex incidents and maintaining system reliability.

You will handle Teams, Exchange Online, SharePoint Online, and OneDrive for Business while following ITIL processes and contributing to a knowledge base. The role requires practical Office 365 experience, strong analytical skills, and collaboration with IT teams to ensure