Senior Manager, Technical Consulting

Salesforce; Ciudad de México; On-site; MXN 1,800,000 - 2,400,000; Full time

Job summary

Salesforce, Inc. is seeking a Senior Manager, Technical Consulting for the Global Delivery Centre (GDC) to lead a technical consulting team and shape the Industries practice. You will balance hands-on architecture with people leadership to drive high-value client outcomes.

You will guide architecture, governance, and workshops across Industries Cloud, Service Cloud, Sales Cloud, and Experience Cloud, while aligning with Agile delivery and enterprise standards.

Qualifications

• 10+ years leading Salesforce technical consulting projects.
• 5+ years of people management experience (8+ years in tech mgmt).
• 3+ years implementing enterprise software; 2+ years implementing Salesforce CRM.
• Track record of training and coaching junior consultants.
• Experience on deployment teams, ideally Agile, and with Agile and hybrid SDLC.
• Expertise in Salesforce Industries Cloud, Sales/Service/Experience Cloud.

Responsibilities

• Lead and develop the Technical Consulting team and build the Industries practice.
• Deliver hands-on technical work as a Technical/Senior Technical Architect on Industries Cloud projects (≈25% billable).
• Act as trusted advisor to clients, guiding deployment of emerging technologies and driving business value.
• Lead Enterprise Architecture and Governance with Enterprise Architects and business stakeholders.
• Drive agile workshops, design/build/deploy of complex business processes across clouds.
• Collaborate with Delivery Managers, Solution Architects, and clients to architect solutions meeting needs.

Skills

People leadership

Technical consulting leadership

Client advisory

Agile / hybrid SDLC

Job description

Senior Manager, Technical Consulting - Global Delivery Centre (GDC)

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. We're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Agentforce is the future of AI, and you are the future of Salesforce.

Department Description

Salesforce Professional Services - Global Delivery Centre (GDC) is the delivery partner for Professional Services. It covers end-to-end multi-cloud delivery and scales with agility to drive strong customer outcomes.

Overview of the Role

We are seeking a Manager, Technical Consulting to manage, train, and build the careers of our Technical Consulting team. In addition to people leadership, you will build our Industries practice by leading internal initiatives, contributing to the technical practice business plan, developing methodology, creating team enablement, onboarding new architects, and recruiting to build the team.

This role combines team leadership with hands-on technical work as a technical architect on Industries Cloud projects, at approximately 25% billable utilization.

Your Impact

People Leadership

Manage an extended span of aprox 35 reports (Technical and Solution Consultants).

Hire, train, and mentor Technical Consultants, who turn the designs of Solution Architects and Technical Architects into high-quality solutions that meet customer needs.

Coordinate with Delivery Managers on onboarding and ongoing training.

Report to the Senior Manager.

Technical Delivery and Client Advisory

Deliver technical work (as a Technical/Senior Technical Architect) on Industries projects at 25% utilization, balancing it with leading your team.

Serve as a trusted advisor to clients, guiding customers and colleagues in rationalizing and deploying emerging technologies that drive business value.

Lead Enterprise Architecture and Governance for enterprise-level customer engagements, driving conversations with Enterprise Architects and business stakeholders to shape the architectural vision and establish a program roadmap.

Lead functional and technical workshops, and demonstrate leadership in designing, delivering, testing, and deploying.

Lead development project teams working in Agile Scrum, leveraging Industries Cloud, Service Cloud, Sales Cloud, and Experience Cloud to build complex business processes.

Work closely with Delivery Managers, Solution Architects, and clients to architect solutions that meet their needs.

Manage customer expectations and negotiate solutions to complex problems with customers and third-party stakeholders, securing the highest CSAT and business outcomes.

Build trust with customer leadership, promoting and implementing best practices with SFI and Salesforce.

Proactively highlight and manage risks, and see every issue through to completion.

Practice and Community

Identify and lead critical initiatives to grow the Industries consulting practice.

Contribute actively to the community's knowledge base and expertise.

AI-First Development

Champion an AI-first development workflow using AI developer assistants (e.g., Cursor, Claude, GitHub Copilot) to accelerate custom Apex, LWC, and integration delivery while maintaining platform governor limit compliance.

Use these assistants fluently to maximize development velocity, document custom code, and maintain strict platform security standards.

Minimum Requirements

• 10+ years leading Salesforce technical consulting projects and working as an individual contributor.
• 5+ years of people management experience (8+ years in technical management roles, depending on level).
• 3+ years implementing enterprise software; 2+ years implementing Salesforce CRM (Sales and Service Cloud).
• Track record of training and coaching junior consultants.
• Experience on deployment teams, ideally Agile, and with Agile and hybrid SDLC.
• Expertise in one or more of: Salesforce Industries Cloud, Sales/Service/Experience Cloud,