Manager, Technical Consulting

Salesforce; Ciudad de México; On-site; MXN 1,200,000 - 2,000,000; Full time

Job summary

Salesforce is seeking a Manager, Technical Consulting to lead the Global Delivery Centre team, shaping the Industries practice and guiding Architecture governance for enterprise engagements.

You'll balance people leadership with hands-on technical work as a Technical Architect on Industries Cloud projects, maintaining ~50% billable utilization and driving customer value through innovative AI-enabled delivery.

Qualifications

• 8+ years leading Salesforce technical consulting projects.
• 5+ years of people management experience.
• 3+ years implementing enterprise software; 2+ years implementing Salesforce CRM.
• Track record of training and coaching junior consultants.
• Experience on deployment teams, ideally Agile, and with Agile and hybrid SDLC.

Responsibilities

• Lead and mentor a team of technical consultants.
• Deliver architecture deliverables for Industries Cloud projects.
• Guide clients on emerging technologies to drive business value.
• Lead Enterprise Architecture and Governance for enterprise-level engagements.
• Lead Agile delivery with cross-functional teams and ensure successful deployments.

Skills

People management

Technical leadership

Salesforce experience

Enterprise architecture

Agile/Scrum

Tools

Salesforce CRM

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Manager, Technical Consulting - Global Delivery Centre (GDC)

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. We're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Agentforce is the future of AI, and you are the future of Salesforce.

Department Description

Salesforce Professional Services - Global Delivery Centre (GDC) is the delivery partner for Professional Services. It covers end-to-end multi-cloud delivery and scales with agility to drive strong customer outcomes.

Overview of the Role

We are seeking a Manager, Technical Consulting to manage, train, and build the careers of our Technical Consulting team. In addition to people leadership, you will build our Industries practice by leading internal initiatives, contributing to the technical practice business plan, developing methodology, creating team enablement, onboarding new architects, and recruiting to build the team.

This role combines team leadership with hands-on technical work as a technical architect on Industries Cloud projects, at approximately 50% billable utilization.

Your Impact

People Leadership

• Manage an extended span of aprox 15 reports (Technical and Solution Consultants).
• Hire, train, and mentor Technical Consultants, who turn the designs of Solution Architects and Technical Architects into high-quality solutions that meet customer needs.
• Coordinate with Delivery Managers on onboarding and ongoing training.
• Report to the Senior Manager.

Technical Delivery and Client Advisory

• Deliver technical work (as a Technical/Senior Technical Architect) on Industries projects at 50% utilization, balancing it with leading your team.
• Serve as a trusted advisor to clients, guiding customers and colleagues in rationalizing and deploying emerging technologies that drive business value.
• Lead Enterprise Architecture and Governance for enterprise-level customer engagements, driving conversations with Enterprise Architects and business stakeholders to shape the architectural vision and establish a program roadmap.
• Lead functional and technical workshops, and demonstrate leadership in designing, delivering, testing, and deploying.
• Lead development project teams working in Agile Scrum, leveraging Industries Cloud, Service Cloud, Sales Cloud, and Experience Cloud to build complex business processes.
• Work closely with Delivery Managers, Solution Architects, and clients to architect solutions that meet their needs.
• Manage customer expectations and negotiate solutions to complex problems with customers and third-party stakeholders, securing the highest CSAT and business outcomes.
• Build trust with customer leadership, promoting and implementing best practices with SFI and Salesforce.
• Proactively highlight and manage risks, and see every issue through to completion.

Practice and Community

• Identify and lead critical initiatives to grow the Industries consulting practice.
• Contribute actively to the community's knowledge base and expertise.

AI-First Development

• Champion an AI-first development workflow using AI developer assistants (e.g., Cursor, Claude, GitHub Copilot) to accelerate custom Apex, LWC, and integration delivery while maintaining platform governor limit compliance.
• Use these assistants fluently to maximize development velocity, document custom code, and maintain strict platform security standards.

Minimum Requirements

• 8 + years leading Salesforce technical consulting projects and working as an individual contributor.
• 5+ years of people management experience (8+ years in technical management roles, depending on level).
• 3+ years implementing enterprise software; 2+ years implementing Salesforce CRM (Sales and Service Cloud).
• Track record of training and coaching junior consultants.
• Experience on deployment teams, ideally Agile, and with Agile and hybrid SDLC.
• Expertise in one or more of: Salesforce Industries Cloud, Sales/Service/Experience Cloud, or the