Senior Manager, Customer Delivery Experience

TE Connectivity Ltd.; Hermosillo; Presencial; MXN 1.200.000 - 2.100.000; Jornada completa

Descripción de la vacante

TE Connectivity Ltd. seeks a Manager, Customer Delivery Experience (CDX) to lead a global team focused on protecting and improving delivery outcomes for strategic customers.

You will translate customer requirements into supply chain strategies and drive cross‑functional resolution of delivery risks. You will partner with Sales, Customer Care, Planning, and Quality to ensure aligned commitments, governance, and escalations while advancing standardization and digital enablement across regions.

Formación

• Bachelor's degree required; 12+ years in global manufacturing or supply chain.
• Significant leadership and cross‑functional collaboration in multinational environments.
• Experience with SAP, IBP and Power BI or similar analytics tools.

Responsabilidades

• Define and execute the CDX strategy aligned with business priorities.
• Lead and develop CDX Advocates and Customer Supply Managers across regions.
• Own governance for delivery metrics and escalation practices; drive risk mitigation.

Conocimientos

People leadership

Analytics

Executive communication

Strategic thinking

Risk management

Educación

Bachelor's degree in Supply Chain, Business, Logistics, Industrial Engineering, Operations

Advanced degree preferred

Herramientas

SAP

IBP

Power BI

Descripción del empleo

TE Connectivity Ltd. seeks a Manager, Customer Delivery Experience (CDX) to lead a global team focused on protecting and improving delivery outcomes for strategic customers.

You will translate customer requirements into supply chain strategies and drive cross‑functional resolution of delivery risks. You will partner with Sales, Customer Care, Planning, and Quality to ensure aligned commitments, governance, and escalations while advancing standardization and digital enablement across regions.