Supply Chain Analyst

TE Connectivity Ltd.; Hermosillo; Presencial; MXN 1.000.000 - 2.000.000; Jornada completa

Descripción de la vacante

TE Connectivity is seeking a Customer Delivery Experience Advocate to ensure superior service across the end-to-end supply chain for strategic customers. This role interfaces with planning, customer service, and commercial teams to drive visibility, responsiveness, and continuous delivery improvements.

The candidate will manage cross-functional collaboration, lead improvement initiatives, and participate in QBRs, with a strong focus on segmentation logic and CVP-aligned service levels across

Formación

• Bachelor’s degree in business, supply chain, logistics, industrial engineering or related field.
• MBA or master’s degree preferred.
• Minimum 10 years’ experience in a multinational and high growth industry.
• Minimum 4 years in people management in a global environment.
• Proven liaison between sales, customer care and supply chain/planning teams.

Responsabilidades

• Advocate delivery experience for assigned strategic customers (e.g., Platinum accounts).
• Monitor delivery metrics (OTD, PDTD, LTE, LTA) and escalate risks proactively.
• Own the weekly CDX report process with timely insights and follow-up with planners.
• Collaborate with planning, factory, and distribution center teams to resolve delivery issues.
• Drive adoption of tools like Escalation App and Late Reason Code Program.
• Support implementation of customer segmentation logic and CVP-aligned service levels.
• Participate in QBRs and customer discussions to represent delivery performance.
• Identify process gaps and lead cross-functional improvement initiatives across the supply chain.
• Ensure documentation and knowledge sharing for scalable execution.

Conocimientos

Cross-functional collaboration

Analytical thinking

Communication

People leadership

Project management

Educación

Bachelor’s degree in Business Administration / Supply Chain / Logistics / Industrial Engineering

MBA or Master’s degree

Herramientas

SAP

IBP

Descripción del empleo

TE Connectivity is a global leader in industrial technology, enabling a safer, sustainable, productive, and connected future. Our Digital Data Network (DDN) business unit supports the infrastructure behind high-speed data and cloud computing, serving some of the world’s most innovative companies.

As part of our commitment to delivering extraordinary customer experiences, the DDN BU is transforming how we manage customer delivery performance, focusing on segmentation, value proposition, and proactive engagement.

Role Overview

The Customer Delivery Experience Advocate plays a critical role in ensuring our strategic customers receive exceptional service across the end-to-end supply chain. This role supports a global network of factories and distribution centers and acts as a bridge between planning, customer service, and commercial teams.

You will be responsible for driving visibility, responsiveness, and continuous improvement in delivery performance, with a strong focus on customer segmentation logic and value-based prioritization.

Key Responsibilities

• Act as the primary advocate for delivery experience for assigned strategic customers (e.g., Platinum accounts).
• Monitor and analyze delivery metrics (OTD, PDTD, LTE, LTA) and escalates risks proactively.
• Own the weekly CDX report process, ensuring timely insights and follow-up with planners.
• Collaborate with planning, factory, and distribution center teams to resolve delivery issues.
• Drive adoption of tools such as the Escalation App and Late Reason Code Program.
• Support implementation of customer segmentation logic and CVP-aligned service levels.
• Participate in QBRs and customer-facing discussions to represent delivery performance.
• Identify process gaps and lead improvement initiatives across the supply chain.
• Ensure documentation and knowledge sharing to support scalable execution.

Job Requirements

• Bachelor’s degree in business administration, Supply Chain Management, Logistics, Industrial Engineering or a related field. An MBA or master’s degree is preferred.
• Minimum of 10 years’ experience in a multinational and high growth industry.
• Minimum of 4 years of experience in people management, leading diverse teams in a global environment.
• Proven ability to act as the primary liaison between sales, customer care, and supply chain/planning teams—ensuring agility in operations and customer-centric outcomes. Material planning experience is preferred.
• Strong experience in driving cross-functional collaboration and facilitate process improvements
• Excellent communication and interpersonal skills to engage effectively with cross-functional teams and stakeholders.
• Highly Competent with supply chain management software (SAP Must, IBP is a plus) and analytics tools.
• Strong analytical skills with the ability to interpret complex data and drive actionable insights.
• Ability to work across time zones and manage competing priorities.