Senior Loss Drafts Specialist

Integon Services Co; Tijuana; Vor Ort; MXN 180.000 - 240.000; Vollzeit

Zusammenfassung

Integon Services Co. is seeking a Loss Drafts Senior Associate to manage complex property damage and loss draft claims, ensuring compliance and timely fund disbursement.

You will review documentation, coordinate inspections, and guide borrowers, contractors, and attorneys through the claims process. Ideal candidates have a high school diploma (GED) and 0–2 years of experience, with strong attention to detail and excellent communication skills.

Qualifikationen

• High School Diploma or GED (Preferred)
• 0-2 years experience (Preferred)

Aufgaben

• Respond to customer inquiries and requests through written and verbal channels in a timely, professional, and customer-focused manner.
• Review, validate, and evaluate claim-related documentation to ensure accuracy, completeness, and compliance with established requirements.
• Request inspections and analyze inspection results to support claim processing and funding decisions.
• Submit draw requests for claim funds when applicable and in accordance with established procedures.
• Review claim files and claim notes to determine appropriate next steps and identify potential exceptions when necessary.
• Provide guidance to borrowers, contractors, attorneys, and other stakeholders regarding claim status, requirements, and next steps.
• Handle escalated customer concerns and complaints with professionalism, empathy, and sound judgment.
• Follow standard operating procedures and quality guidelines to ensure consistent and accurate claim handling.
• Assist with cross-training and knowledge-sharing initiatives for inbound representatives when applicable.
• Maintain detailed and accurate records by updating claim files, systems, and customer notes.
• Support inbound call volume and operational needs to help meet client expectations and service level agreements (SLAs).
• Verify and document claim check deposits and claim fund disbursements within the system of record.

Kenntnisse

Claims Processing

Customer Communications

Detail-Oriented

Document Validation

Workflow Management

Ausbildung

High School Diploma or GED

Jobbeschreibung

Integon Services Co. is seeking a Loss Drafts Senior Associate to manage complex property damage and loss draft claims, ensuring compliance and timely fund disbursement.

You will review documentation, coordinate inspections, and guide borrowers, contractors, and attorneys through the claims process. Ideal candidates have a high school diploma (GED) and 0–2 years of experience, with strong attention to detail and excellent communication skills.