Claims Team Lead I (Supervisor) - Integon

Integon Service Co.; Baja California; On-site; USD 1,624 - 3,249; Full time

Job summary

An established industry player is seeking a Claims Team Lead to oversee a dynamic team in delivering exceptional claims service. This role involves managing complex claims processes, coaching staff, and ensuring compliance with insurance policies and regulations. You will play a crucial role in fostering a supportive environment that values ethics and integrity, driving the team towards achieving business objectives. Join this forward-thinking company where your contributions will not only enhance your career but also positively impact the community, all within a flexible and inclusive workplace.

Qualifications

• 2+ years of experience managing teams/projects preferred.
• Advanced knowledge of insurance policies and claim processes.

Responsibilities

• Lead a team of customer-facing staff in complex claims service.
• Manage and resolve complex customer communications and issues.
• Ensure delivery of compassionate service and meet performance targets.

Skills

Advanced knowledge of insurance policy

Claim processes and policies

Analytical procedures

Problem-solving skills

Negotiation skills

Conflict management

Education

Equivalent combination of education and experience

Job description

Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.

Job Description

The Claims Team Lead is responsible for leading a complex and occasionally highly complex claim service process and/or directing the work of typically fifteen non-exempt, customer-facing staff. The individual supports the implementation of complex and occasionally highly complex operational initiatives that enable the achievement of Claim, Discipline, Claims Service Area (CSA) or Company business objectives.

Key Responsibilities

• Manages, researches, and resolves complex customer communications, concerns, conflicts, or issues
• Summarizes documents and enters documentation with notes, evaluations, and decision-making processes into claim system notes and reporting platforms
• Gathers, analyzes, and evaluates complex claim processes or procedures; obtains facts and explains complex information
• Manages multiple complex work assignments with limited guidance provided
• Administers company Human Resources policies, seeking input from more experienced Team Leads or Claims Service Leaders as necessary
• Manages and coaches employees to ensure delivery of compassionate service and performance targets are met
• Proactively identifies and manages risk while eliminating barriers to help achieve business results
• Consistently meets band level behaviors, production, quality, customer, and/or unit goals
• Develops and maintains an environment of ethics and integrity that embraces all attributes of our shared vision

Experience

• 2 or more years of experience (Preferred)
• Experience managing teams/projects (Preferred)

Functional Skills

• Applies advanced knowledge of insurance policy, coverage, and regulation
• Applies advanced knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards
• Applies advanced knowledge of analytical procedures to reconcile, manipulate, & recognize patterns of data
• Applies advanced knowledge of problem-solving and preparation of complex reports for analysis
• Applies advanced negotiation and/or arbitration skills
• Applies advanced conflict management and problem resolution skills in managing internal and external customer relationships
• May work within complex and occasionally highly complex assignments requiring specialized knowledge in breadth and/or depth in area of expertise

Supervisory Responsibilities

• This job has supervisory duties.

Education & Experience (in lieu)

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

At Integon, great things happen when our people work together. That’s why when you join our team, we make sure it isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.